Retail Operations and Communications Coordinator

PURESEOUL • The Home of K-Beauty; Greater London; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Employee discount: 20%

Holiday entitlement: 30 days pro‑rata

Casual dress code

Pension scheme: Company pension (5% 5%

Professional development

EAP Platform

BrightXchange discounts

Job summary

The Retail Operations & Communications Coordinator at PURESEOUL • The Home of K-Beauty acts as the central link between HQ and a multi-site retail estate, ensuring consistent operational standards, clear communication, and timely issue resolution across all stores. The role manages daily operational queries, compliance reporting, cross-department coordination, and store-facing communication.

This position supports store leaders, drives operational efficiency, and safeguards compliance, stock

Qualifications

• Experience in retail operations across multiple sites or store support roles.
• Strong communication skills with the ability to manage high-volume store queries.
• Experience producing operational documentation and reports.
• Comfortable working with cross-functional teams in supply chain, facilities, and commercial areas.

Responsibilities

• HQ–Store Communication Management: manage shared inboxes/lines and deliver clear store communications.
• Operational Coordination: support daily rhythm, rotas, stock, promotions, and store standards.
• Compliance, Reporting & Insights: create surveys, trackers, and regular performance reports.
• Incident & Issue Management: lead response to urgent operational incidents and coordinate escalations.
• New Store Opening Support: assist staffing, facilities, merchandising, and documentation for openings.
• Cross-Functional Alignment: coordinate with Marketing, Commercial, Supply Chain, Retail, and E‑commerce.
• Event, Travel & Conference Coordination: help organize travel and agendas for conferences.
• Store Visits & Stakeholder Engagement: support head office visits and store troubleshooting.
• Employee Relations Support: assist HR with investigations and onboarding/offboarding tasks.

Skills

Retail operations

Multi-site coordination

Communication

Reporting & compliance

Problem solving

Job description

Title: Retail Operations & Communications Coordinator

Department: Retail Operations

Location: London Office (Holborn) – In‑office role (not remote)

Schedule: Full‑time (Mon‑Fri, 8:00 am to 4:30 pm)

Salary: 34 000 PA

Role Summary

The Retail Operations & Communications Coordinator acts as the central link between HQ and a multi‑site retail estate, ensuring consistent operational standards, clear communication, and timely issue resolution across all stores. The role manages daily operational queries, compliance reporting, cross‑department coordination, and store‑facing communication. This position supports store leaders, drives operational efficiency, and safeguards compliance, stock accuracy, and brand standards across the estate.

Key Responsibilities

HQ–Store Communication Management

• Manage shared inboxes and phone lines, resolving store queries and escalating issues appropriately.
• Deliver clear communications to stores, Area Managers, and Regional Managers through internal systems.
• Liaise with Marketing, Commercial, HR, Facilities, Merchandising, and IT to ensure accurate and timely information reaches stores.

Operational Coordination

• Act as the primary operations contact for all stores, ensuring aligned communication and consistent standards.
• Support daily operational rhythm including rotas, stock availability, promotional readiness, and store standards.
• Upload operational processes, documents, and compliance guidance for store teams.

Compliance, Reporting & Insights

• Create and manage surveys, forms, and compliance trackers to gather estate‑wide operational data.
• Produce regular reports for internal teams covering availability, sales, compliance, and operational performance.
• Monitor trends, risks, and opportunities, providing insights to Retail leadership.

Incident & Issue Management

• Lead the response to urgent operational incidents including POS failures, WiFi outages, staffing emergencies, and facilities issues in close communication with the incident management team and key stakeholders.
• Coordinate cross‑functional escalation to minimise trading disruption.

New Store Opening Support

• Support operational readiness for new store openings including staffing, facilities, merchandising, compliance, and documentation.
• Attend operational handovers and produce operational packs for new store teams.

Cross‑Functional Alignment

• Coordinate with Marketing, Commercial, Supply Chain, Retail, and E‑commerce to deliver operational plans and ensure all teams have required information.
• Communicate supplier activity, CRM events, and promotional requirements to stores.

Event, Travel & Conference Coordination

• Support with organising travel, logistics, and planning for company conferences, Retail Summits, etc.
• Coordinate agendas, presentations, and attendee communication.

Store Visits & Stakeholder Engagement

• Facilitate and approve head office visits to stores.
• Support store leaders with operational queries, troubleshooting, and process clarification.

Employee Relations Support

• Support HR with investigations, disciplinary processes, note‑taking, and documentation.
• Assist with onboarding, offboarding, and compliance training.

Skills & Experience

• Experience in retail operations, multi‑site coordination, or store support roles.
• Strong communication skills; confident managing high‑volume store queries.
• Experience producing operational documentation and reports.
• Comfortable working with supply chain, facilities, and commercial teams.
• Analytical, organised, and proactive.
• Strong understanding of store processes, compliance requirements, and operational standards.
• Experience supporting new store openings.

Perks & Benefits

• Employee discount: 20% discount across online and offline stores.
• Holiday entitlement: 30 days pro‑rata.
• Casual dress code: Comfy and casual dress environment.
• Pension scheme: Company pension (5% employee, 3% employer).
• Professional development: Opportunities for growth and development.
• EAP Platform: Access to well‑being and therapy sessions.
• BrightXchange discounts: Cashback, vouchers, and exclusive discounts.