Retail Operations Analyst

Selfridges; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Selfridges seeks a Retail Operations Analyst who will process and analyse data to enhance decision-making and operational effectiveness. The ideal candidate will possess strong communication skills, data analysis abilities, and be knowledgeable in using various analytical tools. This role requires collaboration with teams across the company to improve customer experiences and drive efficiencies.

Qualifications

• Strong skills in data analysis and visualisation.
• Ability to influence and build relationships with stakeholders.
• Comfortable with Excel and financial reporting.

Responsibilities

• Analyse sales performance and provide decision support.
• Collaborate with key stakeholders for operational excellence.
• Visualise data and provide actionable recommendations.

Skills

Data Analysis

Communication

Problem Solving

Influencing Skills

Tools

Excel

Salesforce

Oracle

MS Office

Job description

Job Introduction

As a Retail Operations Analyst, you will process, analyse and interpret data to support the retail teams to create effective decision making and problem solving.

As a Retail Operations Analyst You Will

• Effectively analyse sales performance, customer and cost metrics using data to support teams to create effective decision making and problem solving
• Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from CCE, sale, to new space / brand launches.
• Propose and implement initiatives to improve the customer experience whilst driving efficiencies. Coaching our teams to think differently about ways of working and making operational excellence the norm
• Build a strong working relationship with the WFM analysts. Collaborating to ensure that data supports scheduling efficiency and optimisation to allow teams to provide the best customer experience
• Analyse and visualise data to give recommendations to key stakeholders. Utilising data to create a story / opportunity to better manage time and processes, allowing for retail teams to focus on customer and team
• Understand the needs of stakeholders and use data to allow them to articulate/ prove what they are trying to achieve. Take an idea and make it happen with recommendations
  
  

A Bit About You

• Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary
• A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels . Able to build strong working relationships across all areas especially with Retail Ops teams, Finance, IT and B&M
• All over the numbers. You are comfortable and able to provide reports and analysis of financial position and forecast , with a strong working knowledge of Excel and management and exploitation of master data
• Naturally pragmatic and solutions orientated. You find solutions in the data you analyse and can give clear guidance
• Knowledgeable of Retek, Hyperion, Salesforce, Oracle, JRNI, Medallia, My Workday as well as MS Office including Teams and PowerPoint
• A team player. You support the wider Retail Management and Operations team as a whole
• Able to analyse and visualise data to show recommendations to key stakeholders
• An example of our values, a trusted and respected colleague
  
  

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

Selfridges