Retail Mobile Response Officer

OCS Group; Whitehaven, Carlisle; Remote; GBP 17,000 - 21,000; Full time

Job summary

OCS Group is seeking a reliable Mobile Response Officer to cover absence and holidays across Whitehaven, Carlisle, and Barrow. You will respond to alarms, patrol sites, and support staff to maintain safety and security.

Key duties include documenting incidents, performing locking/unlocking duties, and communicating with control room. BS7858 vetting may be required; shifts vary by operational needs.

Qualifications

• Excellent communication and observation skills.
• Ability to solve problems quickly and maintain composure under pressure.
• Independence and professional conduct at all times.

Responsibilities

• Respond to panic alarms and activations at multiple sites.
• Conduct site investigations and address security concerns.
• Carry out regular mobile patrols and checks across locations.

Skills

Excellent communication

Observation

Problem-solving

Independent work

Professional demeanor

Education

SIA Licence (Essential)

Full UK Driving Licence (Essential)

Job description

About The Role:

Working Pattern

this is a mobile officer role in which the individual will be required solely throughout their contract to cover absence and holidays across 3 sites. Whitehaven, Carlisle and Barrow.

We are currently seeking a reliable and professional Mobile Response Officer to join our team. This is a fast-paced and dynamic role within the retail industry, where you will play a vital part in ensuring the safety and security of staff, customers, and client properties.

The role involves responding to panic alarms, attending alarm activations, carrying out mobile patrols, and supporting multiple retail sites to maintain a safe and secure environment.

Key Responsibilities:

• Respond promptly and professionally to panic alarms and other alarm activations raised by retail staff.

• Conduct thorough site investigations to assess and address any security concerns.

• Provide immediate support and reassurance to retail staff during incidents.

• Carry out regular mobile patrols and security checks across multiple retail locations.

• Perform complex locking and unlocking procedures as required.

• Accurately record and report all incidents, observations, and activities in line with company procedures.

• Maintain a visible, professional presence to deter unauthorised activity.

• Communicate effectively with the control room, colleagues, and clients to ensure swift and coordinated responses.

• Conduct vacant property inspections to ensure sites remain secure and compliant with insurance requirements.

Requirements:

• A valid SIA Licence (Essential).

• A full UK driving licence with a good driving record (Essential).

• Flexibility to work a variety of shifts, including nights and weekends.

• Shift patterns will vary depending on operational requirements.

• Excellent communication, observation, and problem-solving skills.

• The ability to work independently and make quick, sound decisions under pressure.

• Professional appearance and conduct at all times.

• Successful candidates will be required to undergo BS7858 screening and vetting.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.