Retail Area Support Officer

OCS; Largs, Dunoon, Helensburgh, Johnstone; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wagestream access

Digital Learning

Retail employee discounts

Job summary

OCS UK & Ireland is seeking a Mobile Security Officer to deter theft, protect people and stock, and deliver outstanding service across multiple retail sites in the UK. You will patrol stores, monitor CCTV, respond to incidents, and liaise with store teams to mitigate risk.

As a mobile officer, you will travel between locations, hold a valid SIA licence, and be prepared to work evenings, weekends and holidays. A full UK driving licence and DBS/BS7858 clearance are required.

Qualifications

• Must have right to work in the UK and be able to pass an enhanced DBS and BS7858.
• Hold a valid SIA Licence (DS or Security Guarding) and relevant security experience.
• Full UK driving licence and access to own vehicle.
• Experience in retail security or customer-facing roles preferred.
• Strong observation, decision-making and communication skills.

Responsibilities

• Provide a high-profile security presence to deter theft and incidents.
• Conduct regular patrols of shop floors, entrances and perimeters.
• Monitor CCTV and identify suspicious activity in real time.
• Respond quickly to incidents, alarms and emergencies.
• Carry out searches in line with policies and legal requirements.
• Liaise with store management to address risks and loss prevention.
• Prepare clear, timely incident reports.
• Deliver a professional customer experience and assist with queries.
• De-escalate situations calmly and safely.
• Comply with health & safety, legal and client procedures.
• Travel between sites to support wider security operations.

Skills

SIA Licence (DS/SG)

Right to Work in the UK

Enhanced DBS & BS7858 clearance

Full UK driving licence

Own vehicle

Retail security experience

Customer-facing experience

Observation & decision making

Communication skills

Flexibility across locations & shifts

Availability for evenings/weekends/b.H

Job description

About The Role:

Days of Working: Varied dependant on site and availability

You’ll play a vital part in protecting people, property, and stock, acting as a highly visible deterrent to retail crime while delivering excellent customer service. As a mobile officer, flexibility is key, as you’ll cover different stores, respond to incidents, and support sites based on operational needs.

As part of your role, your key responsibilities will include, but are not limited to:

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
• Conduct regular patrols across shop floors, entrances, and store perimeters
• Monitor CCTV systems and identify suspicious activity in real time
• Respond quickly and effectively to incidents, alarms, and emergencies
• Carry out searches in line with company policies and legal requirements
• Liaise with store management and local teams to address risks and support loss prevention strategies
• Produce clear, accurate incident reports in a timely manner
• Deliver a professional and approachable customer experience, assisting with queries when required
• De-escalate challenging situations calmly and safely
• Ensure full compliance with health & safety, legal, and client-specific procedures
• Travel between sites as required and support wider security operations

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• A valid SIA Licence (Door Supervisor (DS) or Security Guarding)and relevant security experience
• Full UK driving licence and use of own vehicle*
• Previous experience in retail security or customer-facing roles (preferred)
• Strong observation and decision-making skills
• Confident handling confrontation and conflict situations
• Excellent communication skills (written and verbal)
• A reliable, proactive, and professional attitude
• Flexibility to work across multiple locations and varied shifts
• Willingness to work evenings, weekends, and bank holidays

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.