Retail Manager - Lymington

Marie-Curie; Pennington; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension matching

Bike/season ticket loan

Professional development

Wellbeing support

Job summary

Marie Curie in the United Kingdom seeks a Retail Manager to lead store operations, drive sales, and uphold charity standards. You will manage staff and volunteers, coach teams, and ensure exceptional customer service in a dynamic retail environment.

The role emphasizes visual merchandising, stock presentation, and achieving targets while maintaining compliance with financial procedures and safeguarding policies.

Qualifications

• Solid retail experience, preferably fashion/clothing.
• Experience in managing a team and volunteers.
• Strong merchandising and display knowledge.
• Experience with cash handling and sales records.
• Customer-first attitude with excellent communication.

Responsibilities

• Lead store operations, delivering a memorable shopping experience.
• Curate product through visual merchandising and feature displays.
• Monitor trend and local demand to drive growth.
• Manage staff and volunteers, including recruitment and training.
• Engage customers to encourage add-ons, donations, and loyalty sign-ups.
• Meet sales targets and manage budgets and cash procedures.
• Ensure pricing aligns with charity guidelines and proper reporting.

Skills

Retail experience

Team management

Cash handling

Merchandising display

Customer service

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing insignificant revenue generation, buildingawarenessand engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference.We'relooking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people,we'dlove to hear from you.

As aRetailManager,you willjoin an incredible team andsupportthemto encourage sales, provide excellent customer service, and uphold the highest standards of stockand storepresentation.

Job Description

You willbe responsible for:

Lead store operations bringing energy and vision to create a memorable shopping experience.

Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.

Keep up to date with the latest fashion trends and local market demands,identifyingopportunities for growth.

Managingstaff andvolunteerswhereyou’llget to work with some amazing people. Taking the lead in recruiting, training,managingand supportingvolunteersand staff membersto ensure the effective operation of thestore.

Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on\" Rounding up\" their purchase, making an \"add donation\" for our charity and signing up for our loyalty scheme.

Ensuring sales targets are met and direct costs are kept within managed budgets.

Ensuring all financial reporting and management, cash handling, dailybankingand security procedures are followed.

Ensuring donated goods are processed according to set standards andtimeframes, and that pricing is in line with charity guidelines.

Key Criteria:

Solid retail experience, preferably in fashion/clothing.

Experience in managinga team.Managingvolunteerswould be an advantage.

Comprehensive understanding of retailing and merchandising display.

Experience of cash handling andfinancial managementprocedures(including completion of sales records).

Strong interpersonal and communication skills, with a customer-first attitude and the abilityto communicate with tact and discretion.

Good organisational skills and the ability to prioritise workload, balancing competing demands.

Understanding of health and safety procedures in a retail environment.

Additional Information

Vacancy type:Permanent, fulltime

Salary:£25,334, per annum+ benefits

Closing date:21st October.Weare reviewing applications as they come in so early applications areencouraged.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

25 days annual leave (exclusive of Bank Holidays)

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

Loan schemes for bikes; computers and season tickets

Continuous professional development opportunities

Industry-leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement, family friendly and sickness benefits

Access to Blue Light Card membership

Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil its potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.