Retail Assistant - Hyndland Road

Marie Curie; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25 days annual leave

Pension scheme (matching up to 7.5%)

Bike, computer and season ticket loans

Continuous professional development

Industry-leading training

Wellbeing & Employee Assistance

Bereavement & family-friendly benefits

Blue Light Card

Subsidised Eye Care

Job summary

Marie Curie in Glasgow is seeking a Retail Assistant to support the stores team, drive sales, and deliver exceptional customer service while upholding stock presentation standards. You'll work with volunteers and staff, handle cash, price donated items, and help with Gift Aid and community engagement.

The role is based in our charity shop and offers varied hours and development opportunities. Experience in fashion retail is preferred; you will be coaching volunteers, ensuring safety, and

Qualifications

• Retail experience, preferably in fashion/clothing.
• Experience with cash handling and financial procedures (sales records).
• Strong interpersonal and communication skills with a customer-first attitude.
• Ability to work well independently and as part of a team.
• Good organisational skills and ability to prioritise workload.
• Understanding of health and safety procedures in a retail environment.
• Experience in managing and motivating volunteers is desirable.

Responsibilities

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on rounding up their purchase, making an add donation for our charity and signing up for our loyalty scheme.
• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
• Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Skills

Retail experience

Cash handling

Customer service

Interpersonal skills

Teamwork

Organisational skills

Health & safety

Volunteer management

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, buildingawarenessand engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference.We'relooking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people,we'dlove to hear from you.

As aRetailAssistant,you willjoin an incredible team andsupportthemto encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.

Job Description

You willbe responsible for:

• Assistingthe Retail Manager in maximising sales bymaintaininghigh standardsof display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
• Ensuringdonated goods are processed according to set standards andtimeframes, and that pricing is in line with charity guidelines.
• MaximisingGift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
• Engaging with the community to drive repeat custom, stock donation, volunteerrecruitmentand community involvement.
• Managingvolunteers and ensuring allstaffand volunteers are followingMarie Curie procedures and guidelines.
• In the absence of the Retail Manager, taking responsibility for the overall management and operation of thestore.

Key Criteria:

• Previousretail experience,preferably in fashion/clothing.
• Experience of cash handling andfinancial managementprocedures(including completion of sales records).
• Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicatewith tact and discretion,
• Ability to work well both independently and as part of a team.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.
• Experience in managing and motivating volunteers is desirable.

Please see thefulljob description here and our candidate pack here

Hours per week:This is a variablehoursrole

Closing date:13th October.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [emailprotected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.