Retail Manager

Salvation Army Trading Company Ltd (SATCoL); Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Salvation Army Trading Company Ltd is seeking a passionate manager for a new Donation Centre in Stoke-on-Trent. In this role, you will oversee operations, engage with volunteers and the community, and implement innovative ideas for sustainability. Enjoy a supportive work environment with a strong emphasis on making a difference. If you're resilient and customer-focused, this could be the perfect opportunity for you!

Benefits

Virtual GP Service

Pension Scheme

26 Days Holiday Plus Bank Holidays

Qualifications

• Excellent customer service skills and dynamic leadership required.
• Innovative ideas for partnerships to promote re-use and repair services.
• Passion for developing people and engaging with the community.

Responsibilities

• Oversee day-to-day operations of the Donation Centre.
• Recruit and maintain a network of skilled volunteers.
• Establish links with local businesses and community members.

Skills

Customer Service Skills

Dynamic Leadership

Innovative Ideas

Resilience

Passionate about Sustainability

Job description

Do you want to work for a company that passionately cares about its colleagues, stakeholders, and the planet?

Do you want to work for a company that is different, exciting, innovative, and extremely successful within the charity retail market?

Would you like to enjoy benefits such as a virtual GP service, a fantastic pension scheme, and a starting holiday entitlement of 26 days plus bank holidays?

Are you seeking a new challenge that helps develop your skills and is meaningful to the community?

And did we mention? There is no evening or Sunday working!

Our managers lead from the front, taking their colleagues and customers on an inspiring journey!

Do you have excellent customer service skills, innovative ideas, are dynamic, and want the autonomy of running your own shop?

If you want to make a difference, be valued for your work, and create a positive environment for your colleagues, then look no further!

Scroll down to learn more about the daily tasks, responsibilities, and required experience for this opportunity.

Due to rapid expansion, Salvation Army Trading Company Ltd (SATCoL) has opened over 15 new concept Donation Centres in the past year, all of which have been successful. We are now seeking a talented, passionate manager to oversee our latest Donation Centre.

As an entrepreneurial individual, you will be responsible for the day-to-day operations of the business. While paid colleagues will assist, you will also need to recruit and maintain a network of skilled volunteers who can collect, sort, repair, and upcycle clothing, electrical, and furniture items, ensuring high-quality service to donors, customers, and the community.

This role also involves establishing links with local businesses, Salvation Army Corps, and community members to facilitate donations and volunteer skills training.

All responsibilities and desirable skills are detailed in the Job Description available upon application.

If you

• Are resilient, supportive, caring, hands-on, and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in maintaining high standards
• Have a dynamic leadership style with a drive for success
• Are passionate about developing people
• Have innovative ideas for partnerships to promote re-use and repair services
• Are interested in the environment and sustainability
• Have an engaging personality and a desire to succeed

Then Salvation Army Trading Company Ltd wants you!

Hear what some of our colleagues say about us:

• 'I enjoy helping people, whether it’s customers, volunteers, or those in crisis.' – DR, Shop Manager
• 'I appreciate working with a good team and finding ways to keep them interested and invested.' – MM, Donation Centre Manager
• 'I love helping volunteers find employment and hearing stories of how The Salvation Army has helped families.' – MR, Shop Manager

All Shop Managers are required to complete an Enhanced DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please note that this advert may close earlier than the specified date in exceptional circumstances.