Retail Manager

Stratstone BMW; Milton Keynes; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

33 days annual leave (including bank &

Birthday off

Salary Sacrifice scheme for car

Volunteer day off

Long service milestones

Tailored training

Cycle to work

Discounts

Referral scheme

Job summary

Stratstone, part of Lithia UK, is seeking a Retail Manager in Milton Keynes to lead our sales team and deliver outstanding customer experiences across our dealerships. The role requires coaching Sales Executives, overseeing prospect data, and ensuring FCA compliance for Finance & Insurance while driving profitability and customer satisfaction.

If you are passionate about automotive sales, develop your team and help shape the future of personal mobility with a leading retailer.

Qualifications

• Proven track record in automotive sales leadership and team management.
• Experience with Sales Executive prospect system and data management.
• Strong analytical ability to interpret financial information and prepare reports.
• Knowledge of FCA regulations and Finance & Insurance standards.
• Commitment to training and developing Sales Executives.

Responsibilities

• Oversee Sales Executive prospect system usage and data entry.
• Support Sales Manager in daily operations and profitability goals.
• Provide training, coaching and guidance to Sales Executives.
• Lead a team toward department profitability and customer experience targets.
• Ensure regulatory compliance across processes.

Skills

Customer experience

Sales coaching

Financial analysis

FCA compliance

People management

Automotive sales

Job description

Are you passionate about steering your team to success? Do you have an analytical mindset and strive to exceed targets? If so, you'll be a perfect fit at Stratstone We love people who value exceptional customer experiences, in the same way that we do; Stratstone are committed to providing our customers with the highest level of service. As a Retail Manager, you'll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us. What you'll bring to the role:

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• Supporting the Sales Manager in overseeing the Sales Executive prospect system, ensuring all information is being entered, updated, and used effectively.
• A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
• Motivation for achieving department profitability, finance, and customer experience objectives.
• An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Senior Management.
• Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
• Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.
• Sales staff management experience.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of , and . We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. Our team will be happy to support you throughout every stage of the process