Retail Manager

World Duty Free; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

World Duty Free seeks a Retail Manager at Manchester Airport. The role involves inspiring and leading a team to achieve sales targets while ensuring an exceptional customer service experience. Applicants should have prior retail management experience and excellent interpersonal skills.

Benefits

Company bonus scheme

Employee Assistance programme

Discounts on products for staff, family, and friends

Travel discounts

Free parking

Pension scheme

Healthcare

Qualifications

• Experience in managing a retail team within a customer service environment.
• Ability to engage and influence customers both internal and external.
• Self-motivated and enthusiastic team member/leader.

Responsibilities

• Lead and motivate team to achieve sales targets.
• Deliver exceptional customer service.
• Collaborate effectively with peers and Customer Service Leaders.

Skills

Interpersonal skills

Customer focus

Team leadership

Job description

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Location – Manchester Airport
Pay – competitive annual salary plus 12% Management Bonus
Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Contract – 37.5 hours per week, full time, permanent

Retail Managers at World Duty Free have a very important role to play in our stores, inspiring and driving the team to deliver an exceptional customer service experience, through coaching leading and role modelling store standards.

Your responsibilities will be to:

Lead, develop and motivate the team to achieve their sales targets in staff huddles
Focus on delivering an exceptional customer service experience
Role model the shop floor positively
Work collaboratively with your peers, the team of Customer Service Leaders
Maximise on your department / category performance

What do you need, to be a Retail Manager at World Duty Free?

Experience in successfully managing a team within a retail customer service and sales environment.
Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
Customer focused and able to engage and influence internal and external customers.
Self-motivated, passionate, enthusiastic and an effective team member/ leader.

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

In addition, your benefits will include:

Company bonus scheme
Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
Discounts on products for our staff, family, and friends
Travel discounts
Free parking
Pension scheme
Healthcare

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.