Store Manager Retail · Manchester Selfridges Exchange

ASTRID & MIYU LTD.; Manchester; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading jewellery brand is seeking a passionate Store Manager to lead their new concession at Manchester Selfridges. In this role, you will create exceptional customer experiences and drive brand loyalty while cultivating a high-performing team. Your leadership will be integral to achieving growth, operational excellence, and sustainability within the brand.

Qualifications

• Strong presence and ability to influence others.
• Experience in retail management, ideally as a Store Manager.
• Ability to develop and mentor a high-performing team.

Responsibilities

• Deliver exceptional customer experiences through experiential retail.
• Inspire, support, and coach your team for high performance.
• Ensure operational processes enhance productivity and satisfaction.

Skills

Customer experience

Team leadership

Communication

Operational efficiency

Influencing

Education

Experience as a Store Manager

Job description

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

Location:Manchester Selfridges Exchange Concession, coming soon!

Salary & Benefits: £32,000 + bonus. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The StoreManager Mission:

As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront.

How you'll drive success:

• You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative - to ensure the customer is at the heart of all decisions
• You’ll build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community in this exciting new market for us
• You will inspire, support and coach your team to truly flourish and grow in their roles by adopting a reverse leadership approach in order to cultivate high-performing and truly engaged teams
• You’re a clear and confident communicator and comfortable with delivering feedback on the shop floor, observing & delivering in the moment
• You’ll lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail
• Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction
• You’ll commit to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business

What you'll need to thrive:

• A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you
• This role is ideal for anyone with experience as a Store Manager
• You have a strong presence, high on influencing your energy is infectious and authentically inspires those around you
• You have the ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. SWOT Task - you'll present a SWOT analysis of the store you're applying to and share this with your Area Manager in person
3. In-Store Experience Interview - a chance for you to experience life as a Store Manager in an A&M store with our Head of Retail

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.