Retail Manager

Aramark International; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international hospitality company is seeking a dynamic Retail Manager to oversee operations at Everton Football Club. This full-time, permanent role requires strong leadership in a high-volume environment, focusing on enhancing customer experiences and achieving financial targets. Join a team dedicated to delivering exceptional services at one of Europe's most advanced stadiums.

Benefits

Generous annual leave

Defined contribution pension scheme

Employee assistance programme

Access to discount schemes

Opportunities to try out culinary events

Qualifications

• Minimum 2 years’ experience in a retail and beverage environment.
• Experience in a multisite outlet or stadium catering.
• Strong leadership and organization skills required.

Responsibilities

• Support day to day running of retail department.
• Lead Health & Safety culture across the venue.
• Management and training of a large team.

Skills

Leadership

Organization

Communication

Job description

Join to apply for the Retail Manager role at Aramark UK

Join to apply for the Retail Manager role at Aramark UK

Direct message the job poster from Aramark UK

Aramark UK have an incredible opportunity for a dynamic inspirational hospitality leader to join us as a Retail Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Serving 52,888 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for Evertonians.

You will form part of the senior retail operations team and will support the day to day running of the retail department, working closely with Deputy Retail Operations Manager. Together you will work on the delivery of a diverse and effective, high volume, retail food and beverage operation.

You will come with a passion for detailed planning a good understanding of mobilisation, marketing, and execution of retail catering operations, with the necessary resourcing and controls in place to manage the department budget and service quality targets.

This is a full time and permanent position which will be based at both Everton Stadium and EFC’s stunning offices at the Royal Liver Building in Liverpool.

What’s in it for you:

• Permanent position with the requirement to work both weekdays and weekends where necessary to manage the retail operations during match games, concerts and more
• Liverpool, on site at the Everton Stadium or Everton FC Office’s in the Liver Building
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Defined contribution pension scheme and life assurance benefits
• Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
• Employee Assistance Programme and in-house Mental Health Champions
• FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)

Key Responsibilities:

• A key member of the mobilisation team. Supporting with installing process and developing the variable team around you.
• Provide first class retail, bar and third-party concessions operations.
• Lead the Health & Safety culture across the venue and Fan Plaza, ensuring compliance.
• To champion sustainability throughout the retail department.
• Gain an understanding of delivery of financial targets and Key Performance Indicators within areas of responsibility and control costs.
• Working closely with logistics and procurement, ensure stock control and stock holding is adhered too.
• Complete regular event by event stock take and line checks with accurate reporting.
• Management and training of a large team, developing operational standards and uphold the same within own behaviours.
• Continually look for ways to optimise sales and profitability.
• Analyse all retail data both financially and stock related, enabling the senior management team to plan effectively for all events and set meaningful key performance indicators.
• Maximise the customer experience with the use and application of technology and the provision of enticing marketing offers.
• Demonstrate full partnership alignment with the client vision and Aramark values being paramount.
• Take on projects and liaise with culinary and marketing colleagues to implement continuous food product development.
• Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
• Continually aware of the customer journey.
• Be open to observe, capture and act on client and customer feedback.
• Review wastage and continually look at opportunities to control, educate and reduce.

Key Requirements:

• Minimum 2 years’ experience in retail and beverage environment essential.
• Experience in a multisite outlet, stadium or event catering environment essential.
• This role covers 5 days out of seven and will include some evenings and weekends.
• Strong leadership qualities and excellent communicator.
• Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
• Standards and quality driven hands-on management style
• Effective team player, with a “can-do” attitude.
• Energetic and fast operator.
• Assertive, calm, works well in large teams.
• Motivated by a passion for quality and great service delivery.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

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