Retail Manager

Baxterstorey Uk; England; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday day off

Food allowance on shift

3 volunteering days

3 days grandparent leave

Enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Employee discounts on HAPI app

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

Baxterstorey Uk in the United Kingdom is seeking an experienced department manager to oversee daily operations, drive customer service, and manage marketing and financial performance within a fast-paced food service setting.

You will lead a team, develop training plans, monitor KPIs, and collaborate with the Retail Manager to deliver targets while ensuring compliance and high standards across service and safety.

Qualifications

• Previous experience of managing a large team in a fast-paced food service environment.
• Health & Safety L2/3 Skills.
• Excellent level of both written and spoken English.
• Displaying a ‘can do’ attitude.
• Organisational skills and ability to plan ahead.
• Strong leadership and communication skills.
• Exceptional customer service.
• Microsoft Office applications including SharePoint, Forms, OneDrive, Outlook etc.
• A successful record of achieving targets and results orientated.
• Ability to work under pressure with changing priorities.
• Accountability for gross profit and financial management.
• Analytical approach to problem solving.
• Desirable: Understanding of ESG regulations and industry initiatives.
• Desirable: Understanding current food legislations.
• Desirable: Contract catering industry background.

Responsibilities

• Take responsibility for the smooth and efficient running of department.
• Manages day-to-day operations to meet customer expectations of quality and standards daily.
• Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness.
• Understand KPIs related to own department and work towards achieving them, such as Mystery Shopper audits.
• Develops goals and plans to prioritise and delegate when required, organise workload.
• Make a continuous assessment of staff performance and establish training needs.
• Manage all marketing in advance, signage is displayed correctly, and weekly menu is sent on time.
• Advocates sound financial/business decision making and plans to rectify budget shortfalls.
• Ensure legal compliance within the department.
• Drive innovation with regards to product, trends, sustainability and provenance.
• Develop annual marketing plan with Retail Manager.
• Work towards financial targets/forecast and address shortfalls especially gross profit and sales.
• Monitor financial performance such as revenue or inventory.
• Ensure excellent customer service, assess customer experience and act on concerns with Head of Retail.
• Monitor customer feedback, handle complaints and resolve issues with action plans.
• Ensure duties and standards are known, pricing/labeling and menus are correct.
• Introduce training plans for all staff, hold reviews and development plans for direct reports.
• Monitor development and succession planning recommendations.
• Prepare training plan for customer service and ensure implementation.
• Maintain regular team meetings for two-way communication of targets and information.
• Manage team with budget, annual leave and rotas.
• Motivate and lead the team by example.
• Ensure the team are knowledgeable and motivated through induction and training.
• Participate in the hiring process with Head of Retail.
• Ensure FOH teams understand Health & Safety responsibilities and receive training.
• Maintain due diligence records and document incidents and allergen policy.

Skills

Leadership

Communication

Team management

Customer service

Organisational skills

Problem solving

English proficiency

Education

Health & Safety L2/3 Skills

Tools

Microsoft Office

SharePoint

Forms

OneDrive

Outlook

Job description

Job Description

• Take responsibility for the smooth and efficient running of department.
• Manages day-to-day operations so that customer expectations of quality and standards are meet daily.
• Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required.
• Understand related KPIs related to own department and work towards achieving or exceeding them such as Mystery Shopper audits.
• Develops specific goals and plans to prioritise and delegate when required, organise own workload.
• Make a continuous assessment of the performance of all staff under supervision in order to establish training needs.
• Manage all marketing in advance, signage is displayed correctly, and weekly menu is sent to the client in the agreed time frame.
• Advocates sound financial/business decision making – challenge any shortfalls in budgeted GP and sales with plans in place to rectify.
• Ensure all legal compliance is followed within the department.
• Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
• Develop annual marketing plan with Retail Manager.
• Works towards achieving all financial targets/forecast and put in plans to address any shortfalls in particularly with regards to gross profit and sales.
• Continuous monitoring of financial performance such as revenue or inventory.
• Ensure excellent customer service, regularly assess customer experience and recommend improvements and act on areas of concern with Head of Retail.
• Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner.
• Ensure that all are aware of their duties and standards required, pricing/labelling and menus are spelt correctly, accurate and presented professionally.
• Introduce a comprehensive training plan for all staff within department particularly with regards to customer service, hold 1-1s and appraisals and prepare development plans for direct reports and ensure these have been completed.
• Monitor development and make recommendations for succession planning.
• Prepare training plan for customer service and ensure it is implemented.
• Maintain regular team meetings for two-way communication of targets, standards, company and client information.
• Manage team with budget constraints, department annual leave and rotas.
• Motivate and lead the team – leading by example.
• Ensure the whole team are knowledgeable and motivated in their roles and the business through effective induction, accurate job descriptions and on the job training.
• Actively participates in the hiring process with Head of Retail.
• Assist in ensuring that all FOH team are aware of their Health & Safety responsibility and receive the appropriate training.
• Ensure due diligence records are completed accurately and on time and filed for future reference, all accidents are reported, all legal training is completed and monitor allergen policy.

Qualifications

• Essential: Previous experience of managing a large team in a fast-paced food service environment
• Health & Safety L2/3 Skills
• Excellent level of both written and spoken English
• Displaying a ‘can do’ attitude
• Organisational skills and ability to plan ahead
• Strong leadership and communication skills
• Exceptional customer service
• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc
• A successful record of achieving targets and results orientated
• Ability to work under pressure with constantly changing priorities
• Having accountability for gross profit and financial management
• Analytical approach to problem solving
• Desirable: Understanding of ESG regulations and industry initiatives
• Understanding current food legislations
• Contract catering industry background

Additional Information

Monday - Friday

Annual Salary: Up to £45,000

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• Food allowance to use whilst on shift, to ensure you are well nourished during the working day
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme