Retail Logistics Network Change Leader - Hybrid

B&Q plc; Eastleigh; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Flexible & Hybrid Working

Career Growth & Development

Competitive Reward Package

Colleague Discounts

Health & Wellbeing Support

Time Away From Work

A Place Where You Belong

Make a Difference

Job summary

B&Q plc is seeking a Senior Retail Network Support & Operational Change Manager to drive the development and resilience of the logistics network across tactical and long-term horizons. Based from Southampton with national mobility, you will lead a multidisciplinary team and oversee Branston SFC showroom fulfilment operations, budgets and performance metrics.

You will champion continuous improvement, collaborate across 3PLs, the Group Supply Chain functions and banner teams, and shape the project

Qualifications

• Extensive experience in complex logistics, fulfilment and supply chain environments.
• Strong operational leadership with the ability to balance strategic network thinking with hands-on management of Branston SFC performance, cost, service and risk.
• Commercially aware, with experience leading budget reviews, productivity challenges, cost-saving opportunities and CAPEX conversations.
• Strong communication and influencing skills, able to engage stakeholders across B&Q, Kingfisher, KITS, 3PL partners and senior leadership.

Responsibilities

• Reporting to the Head of Retail Logistics to lead and empower the wider logistics team, maximising output and ensuring priorities are clear.
• Lead the development, optimisation and future-readiness of the retail logistics network, ensuring capacity, infrastructure and proposition changes are aligned to the B&Q plan.
• Own operational management of Branston SFC showroom fulfilment operations, including daily and period performance, capacity, customer service, safety, risk and service continuity.
• Line manage and develop the Home Delivery Analyst, setting direction, delegating effectively, supporting development and holding accountability for SFC / home delivery analysis and actions.
• Champion continuous system and process improvement, actively participating in planning, business case development, IT testing, logistics change management and implementation.
• Use data, KPIs and operational insight to challenge assumptions, manage risk, inform decisions and drive improvements in cost, service, capacity, lead times and network performance.
• Collaborate with 3PLs, Supply Chain, Commercial, Finance, HR, KITS and the B&Q Board Members, providing regular updates on network performance, risks, opportunities and challenges.
• Partner with Logistics, Transformation and Group Supply Chain & Logistics PMO teams to ensure project alignment and provide subject matter expertise for the logistics function.
• Lead or influence CAPEX, maintenance, infrastructure, fleet / MHE and layout decisions across the retail network and Branston SFC, ensuring spend is commercially justified and operationally robust.

Skills

Logistics leadership

Budget management

Data and KPI analysis

Stakeholder engagement

Job description

B&Q plc is seeking a Senior Retail Network Support & Operational Change Manager to drive the development and resilience of the logistics network across tactical and long-term horizons. Based from Southampton with national mobility, you will lead a multidisciplinary team and oversee Branston SFC showroom fulfilment operations, budgets and performance metrics.

You will champion continuous improvement, collaborate across 3PLs, the Group Supply Chain functions and banner teams, and shape the project