Retail Incident Response & Resilience Consultant

Description This; Swindon; Hybrid; GBP 48,000 - 64,000; Full time

Job summary

Nationwide is seeking a Retail Services Resilience & Efficiency Consultant to help our branches and contact centres continue to serve customers when it matters most. In disruption, you’ll support Incident Managers and business leaders to coordinate activities, communicate clearly and minimise impact on customers and colleagues.

You’ll work with Retail Services, technology teams and stakeholders to deliver effective responses to operational and IT challenges, sharing insights and ensuring

Qualifications

Responsibilities

• Support Incident Managers and business leaders to coordinate response during disruptions.
• Coordinate communications to minimise impact on customers and colleagues.
• Collaborate with Retail Services, technology teams and stakeholders to address operational and IT challenges.

Job description

Nationwide is seeking a Retail Services Resilience & Efficiency Consultant to help our branches and contact centres continue to serve customers when it matters most. In disruption, you’ll support Incident Managers and business leaders to coordinate activities, communicate clearly and minimise impact on customers and colleagues.

You’ll work with Retail Services, technology teams and stakeholders to deliver effective responses to operational and IT challenges, sharing insights and ensuring