Retail Floor Specialist - Customer Care & Merchandising

JD GROUP; Pudsey; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD GROUP in Pudsey, United Kingdom, is seeking a Store Colleague to deliver a welcoming customer experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain store standards in a fast-paced retail environment.

The role focuses on helping customers feel valued, supporting colleagues, and contributing to smooth daily operations. Training and development are available within a supportive team.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to achieve team sales objectives.
• Maintain high standards of customer service and presentation across the shop floor.
• Ensure fixtures, displays, and stock areas are clean, organised, and well maintained.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Willingness to learn

Job description

JD GROUP in Pudsey, United Kingdom, is seeking a Store Colleague to deliver a welcoming customer experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain store standards in a fast-paced retail environment.

The role focuses on helping customers feel valued, supporting colleagues, and contributing to smooth daily operations. Training and development are available within a supportive team.