Retail Floor Associate - Elevate Customer Experience

Naylor's Equestrian Llp; Cardiff; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp in Cardiff is seeking a Store Colleague to join our fast-paced retail team. You will greet customers, share product information, and help maintain attractive displays.

This role requires a positive attitude, teamwork, and a willingness to learn new skills to support sales and store operations. You’ll handle transactions and cash, replenish stock, and collaborate with colleagues to keep the store running smoothly.

Qualifications

• Experience delivering a positive customer experience.
• Ability to communicate clearly with customers and colleagues.
• Strong organisational skills and ability to manage tasks.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, promote suitable products and maximise sales opportunities.
• Maintain high standards of presentation across the shop floor and replenish stock as needed.
• Process transactions, cash handling, and daily store operations.
• Ensure stock is correctly displayed and fixtures are clean and well-maintained.

Skills

Customer service

Communication

Teamwork

Stock replenishment

Job description

Naylor's Equestrian Llp in Cardiff is seeking a Store Colleague to join our fast-paced retail team. You will greet customers, share product information, and help maintain attractive displays.

This role requires a positive attitude, teamwork, and a willingness to learn new skills to support sales and store operations. You’ll handle transactions and cash, replenish stock, and collaborate with colleagues to keep the store running smoothly.