Retail Duty Manager: Lead Service, Ops & Team

The Range; Aberdeen City; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

28 days annual leave

In-store discount

UK retailer discounts

Internal promotion focus

Personal development

Zusammenfassung

The Range in Aberdeen is seeking a Duty Manager to support the day-to-day running of our busy store. You will partner with the Store Manager and Deputy Manager to lead colleagues on the shop floor, coach teams, and deliver exceptional customer experiences while maintaining high store standards and compliance.

This role suits a proactive retail professional who thrives in a fast-paced environment, can lead from the front, and is committed to developing people, merchandising and safety practices

Qualifikationen

• Previous retail supervisory, team leader or management experience.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving ability.
• Hands-on and flexible approach.
• Confidence working in a fast-paced retail environment.

Aufgaben

• Deliver friendly, helpful and efficient customer experience at all times.
• Lead by example in providing excellent customer service.
• Support effective queue management and customer flow during busy periods.
• Resolve customer queries and complaints professionally.
• Promote a positive and engaging in-store experience.
• Support, motivate and guide store colleagues.
• Assist with colleague training, induction and development.
• Provide coaching and performance feedback.
• Help maintain a positive, productive and collaborative working environment.
• Ensure company policies and standards are consistently followed.
• Ensure the store is clean, organised and ready for trade each day.
• Maintain high merchandising and presentation standards.
• Support promotional activity and stock availability.
• Monitor deliveries, stock movement and warehouse organisation.
• Assist with opening and closing procedures.
• Support store security procedures including cash and stock control.
• Ensure health & safety procedures are followed at all times.
• Assist with accident logs, safety records and risk assessments.
• Monitor EPOS and pricing compliance.
• Ensure operational procedures are delivered accurately and consistently.

Kenntnisse

Retail supervision

Customer service

Communication

Organisational skills

People management

Problem solving

Jobbeschreibung

The Range in Aberdeen is seeking a Duty Manager to support the day-to-day running of our busy store. You will partner with the Store Manager and Deputy Manager to lead colleagues on the shop floor, coach teams, and deliver exceptional customer experiences while maintaining high store standards and compliance.

This role suits a proactive retail professional who thrives in a fast-paced environment, can lead from the front, and is committed to developing people, merchandising and safety practices