Retail Deputy Manager

The Works Stores Ltd; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company known for inspiring creativity is seeking a Retail Deputy Manager in York. The role involves leading a team, ensuring exceptional customer experiences, and driving sales. The company supports personal development and offers numerous perks, including a generous staff discount and training opportunities.

Benefits

25% Colleague Discount

Access to online discounts

Holiday – 33 days including bank holidays

Training and development

Wagestream – early wage access

Share Scheme

Employee Assistance Programme

Healthcare Cash Plan

Pension and life assurance

Cycle to Work scheme

Qualifications

• Experience in retail management or a team leader position.
• Strong understanding of customer service principles.
• Ability to inspire and motivate a team.

Responsibilities

• Assist Store Manager in daily operations and metrics.
• Lead the team in the absence of Store Manager.
• Drive to achieve sales targets and performance metrics.

Skills

Leadership

Customer Engagement

Sales Performance

Stock Management

Communication

Job description

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity, and play. You sell the paint that turns someone into an artist, provide the book that unleashes an inner author, supply the games that bring families together, and give someone the puzzle book that reconnects them with a late family member’s memory.

With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Become a Retail Deputy Manager

As a Retail Deputy Manager, you’ll help keep your store running smoothly, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn, create, and play more, through creating unforgettable moments, smiles, and products to craft memories they’ll cherish.

Taking the helm when the Store Manager is unavailable, you'll be responsible for the team, store standards, customer experience, and commercial targets.

We recognize that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we’ll actively support your personal development and career progression.

Your mission

• Stand-in for the Store Manager, taking responsibility for all metrics and the team if they’re away
• Foster a store atmosphere that's enjoyable, welcoming, and inclusive
• Drive retail sales and achieve high performance across all KPIs
• Ensure excellent standards and merchandising, from cleanliness to pricing
• Lead and coach the team to provide outstanding retail experiences, utilising product knowledge and charm
• Be a merchandising master, placing products effectively in both planogrammed and non-planogrammed spaces

Skills / Behaviours that will set you apart

• Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
• Resilient Champion: You handle the fast-paced retail environment with ease, juggling busy days, heavy deliveries, and customers.
• Stock Management Guru: You tackle sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!

Being a great leader

• Inspire and motivate your team in line with our values and purpose
• Lead your team to reach their potential and help your store break records
• Work collaboratively with support departments and peers, providing constructive feedback
• Support your team’s well-being and aspirations, discussing performance and career goals

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access online discounts across retailers, holidays, utilities, tech, and more!
• Holiday – 33 days, including bank holidays, with allowances increasing with long service
• Can-Do Academy - Grow your skills and career with training and development
• Wagestream - Claim early access to 50% of your wages
• Share Scheme - Own a piece of The Works!
• 24/7 support via Retail Trust Charity, including Employee Assistance Programme
• Healthcare Cash Plan to support healthcare costs
• And loads more! Long service awards, pension, life assurance, Cycle to Work scheme, and charity giving

Our Purpose

To inspire reading, learning, creativity, and play - making lives more fulfilled.

Our Values

We are Crafty, Caring, and Can-do. We listen. We care.

Each year, we conduct an anonymous colleague engagement survey to gather your feedback and suggestions to improve our workplace.

Promoting Diversity, Inclusion, and Reasonable Adjustments

We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community. We support flexible working and reasonable adjustments for interviews.

It all starts with you!