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Assistant Store Manager

KIKO MILANO

Leeds

On-site

GBP 25,000 - 35,000

Full time

3 days ago

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Job summary

KIKO MILANO is seeking an Assistant Store Manager to enhance customer experience and implement business strategies while supporting and leading a team. Applicants should have a retail background with strong leadership skills and a passion for the beauty industry. The role involves accountability for store operations and achieving sales targets.

Qualifications

Minimum of 3 years of experience in a similar retail role.
Excellent communication and interpersonal skills.
Proficient in using point-of-sale (POS) systems.

Responsibilities

Coach and support the team to achieve business goals.
Monitor and manage store KPIs.
Ensure compliance with KIKO standards and procedures.

Skills

Leadership

Communication

Organizational skills

Time management

Sales achievement

Inventory management

Customer service

Beauty industry knowledge

Tools

Point-of-sale (POS) systems

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Job Description

The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

Coach and support the team to deliver customer experience and business goals
Recruit, on-board train and support the team to deliver the customer experience and business goals
Support in ensuring all the store planning and annual leave is in line with the business needs
Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience

Customer Experience / Business Management

Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
Completion of all BeKIKO dossiers, quizzes and training elements
Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)

PROCEDURES & POLICIES EXECUTION

Guarantee that stores are compliant with all KIKO standards and procedures
Guarantee the compliance with store procedures (KIKO STORE BOOK).
Guarantee the execution of the promotional calendar.
Guarantee all operational procedures are adhered to in store and that the store is compliant
Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.

Job Requirements

Minimum of 3 years of experience in a similar role within the retail industry
Demonstrated leadership skills and the ability to effectively manage a team
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proven track record of achieving sales targets and driving business growth
Knowledge of inventory management and visual merchandising
Ability to analyze sales data and make informed decisions
Flexibility to work evenings, weekends, and holidays as required
Proficiency in using point-of-sale (POS) systems and other retail software
Passion for the beauty industry and familiarity with KIKO MILANO products

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Personal Care Product Manufacturing

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