Retail Department Lead – Fashion & Service

Urban Outfitters; Milton Keynes; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance

Gym discount

Private Medical Insurance

URBN employee discount

Season ticket loan

Cycle to work

Development programs

Job summary

Urban Outfitters in Milton Keynes is seeking an experienced Store Manager to lead a fashion retail team, drive sales, and deliver exceptional customer service. You will manage daily operations, coach staff, and ensure standards across merchandising, loss prevention, and safety.

The role emphasizes team development, strong communication, and entrepreneurial drive to meet store targets in a fast-paced environment.

Qualifications

• Experience in a management role in fast-paced fashion retail.

Responsibilities

• Lead and develop the store team to achieve sales and service goals.
• Conduct daily meetings and delegate projects while encouraging staff creativity.
• Uphold company standards and act as a positive role model.
• Oversee customer service, floor presence, and visual standards.
• Manage stock control, loss prevention, and health & safety compliance.

Skills

Store management

Team leadership

Performance coaching

Customer service

Job description

Urban Outfitters in Milton Keynes is seeking an experienced Store Manager to lead a fashion retail team, drive sales, and deliver exceptional customer service. You will manage daily operations, coach staff, and ensure standards across merchandising, loss prevention, and safety.

The role emphasizes team development, strong communication, and entrepreneurial drive to meet store targets in a fast-paced environment.