Retail Customer Service Associate — Growth & Benefits

Exertis (UK) Ltd.; North East; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Simply Health plan (dental, physiother

Company pension

Life assurance

Retail Academy development

Career growth in national business

Job summary

Certas Energy in Witton Gilbert is seeking a Retail Customer Service Assistant on a permanent, site-based contract. You’ll be the face of our busy petrol forecourt and convenience store, delivering friendly, professional service to customers.

You’ll handle transactions at the till, replenish stock, maintain high store standards and support day-to-day operations while ensuring health and safety procedures. Full training will be provided; retail experience is desirable but not essential.

Qualifications

• Passion for delivering excellent customer service.
• Strong communication and interpersonal skills.
• Positive, reliable and hardworking attitude.

Responsibilities

• Deliver friendly, professional and helpful customer service.
• Process customer transactions accurately and efficiently at the till.
• Replenish stock and maintain high store presentation standards.
• Ensure compliance with health, safety and company procedures.
• Support the smooth day-to-day operation of both the forecourt and store.
• Contribute to a safe, welcoming and efficient environment for customers and colleagues.

Skills

Customer service

Communication

Teamwork

Reliability

Job description

Certas Energy in Witton Gilbert is seeking a Retail Customer Service Assistant on a permanent, site-based contract. You’ll be the face of our busy petrol forecourt and convenience store, delivering friendly, professional service to customers.

You’ll handle transactions at the till, replenish stock, maintain high store standards and support day-to-day operations while ensuring health and safety procedures. Full training will be provided; retail experience is desirable but not essential.