Retail Customer Service Assistant | Flexible Hours

One Stop Stores Ltd; Bursledon; On-site; GBP 19,000 - 23,000; Full time

Job summary

One Stop Stores Ltd in the United Kingdom is seeking a Customer Service Assistant to join our fast-paced retail team. You will provide excellent service, stock shelves, process payments and help maintain the store's appearance.

You will work across all areas and learn our operations, always putting the customer first. This role offers flexible working options where possible, with training and a supportive team culture.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback through surveys.
• Work across all store areas including tills, replenishment and stock routines.
• Practice safe work methods and follow training.
• Participate in seasonal, community and charity events.
• Understand store performance and contribute to profitability.
• Be welcoming, respect diversity and adhere to policies.
• Clock in/out accurately to ensure correct pay.
• Follow security procedures and wear required safety gear.
• Apply Think 25 policy when serving age-restricted products.
• Respond promptly to assistance calls and self-checkout issues.
• Keep aisles tidy and store organized.
• May lead shifts in the absence of supervisors.
• Complete necessary training to stay compliant.
• If Post Office Local exists, perform post office duties and pass background checks.

Skills

Customer service

Retail sales

Cash handling

Stock replenishment

Teamwork

Job description

One Stop Stores Ltd in the United Kingdom is seeking a Customer Service Assistant to join our fast-paced retail team. You will provide excellent service, stock shelves, process payments and help maintain the store's appearance.

You will work across all areas and learn our operations, always putting the customer first. This role offers flexible working options where possible, with training and a supportive team culture.