Retail Customer Service Assistant - Bradbury

Vital Healthcare; Bradbury; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Simply Health plan

Staff discount scheme

Company pension

Life assurance up to 4x annual salary

Retail Academy development

Job summary

Certas Energy in Stockton-on-Tees is seeking a Retail Customer Service Assistant to welcome customers, handle till transactions, replenish stock and maintain the welcoming appearance of the forecourt and shop.

You will work across a 24-hour weekly rolling rota, embracing safety and excellent service as part of the UK’s leading independent fuel and lubricants distributor.

Qualifications

• Experience in delivering excellent customer service.
• Experience handling till/transactions.
• Ability to replenish stock and maintain store presentation.
• Willingness to follow health and safety procedures.

Responsibilities

• Deliver friendly, professional customer service.
• Process transactions at the till accurately.
• Replenish stock and maintain store standards.
• Ensure compliance with health, safety and procedures.
• Support daily forecourt and shop operations.
• Create a safe, welcoming environment for customers and colleagues.

Skills

Customer service

Cash handling

Communication

Teamwork

Retail experience

Tools

POS system

Stock management

Job description

£13.45 per hour

Location: located on the A689 near the A1(M) Junction 60 in Stockton-on-Tees (TS21 2ES)

Hours: 24 hours per week working across a rolling rota of 6am - 2pm / 2pm - 10pm / 10pm - 6am

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Retail Customer Service Assistant

Are you passionate about delivering exceptional customer service and looking for a flexible role with genuine career progression?

We have an exciting opportunity for a Retail Customer Service Assistant to join our team.

As the face of our store, you’ll play a key role in creating a positive customer experience while supporting the day-to-day running of our petrol filling station and convenience store.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What You’ll Be Doing

• Delivering friendly, professional and helpful customer service.
• Processing customer transactions accurately and efficiently at the till.
• Replenishing stock and maintaining high store presentation standards.
• Ensuring compliance with health, safety and company procedures.
• Supporting the smooth day-to-day operation of both the forecourt and store.
• Contributing to a safe, welcoming and efficient environment for customers and colleagues.

What We’ll Need From You

• A passion for customer service and helping people.
• A positive, reliable and hardworking attitude.
• Strong communication and interpersonal skills.
• A willingness to learn, develop and take on new challenges.
• The ability to work effectively as part of a team.
• Retail experience is desirable but not essential as full training will be provided.
• Applicants must be aged 18 or over due to licensing regulations and lone working requirements.

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What You’ll Get From Us

• Simply Health plan, including dental, physiotherapy, remote GP access and more.
• Staff discount scheme.
• Company pension.
• Life assurance of up to 4x annual salary.
• Access to development opportunities through our Retail Academy.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.