Retail Customer Experience Specialist

Tesco; Amersham; On-site; GBP 12,000 - 15,000; Full time

Job summary

One Stop, a Tesco subsidiary, seeks a Customer Service Assistant to join our fast-paced retail team. You will help with customer service, stock shelves, process payments and maintain store appearance.

You will engage with customers, support on-the-job coaching and feedback, and contribute to a safe and welcoming shopping environment. You will work across store areas including online, tills, replenishment, vending and stock routines to meet customer needs and uphold our standards.

Responsibilities

• Know customers and serve with passion and pride, delivering natural service.
• Encourage customers to give feedback via the Have Your Say survey.
• Work across all store areas (online, tills, replenishment, vending, stock) to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal, community and charity events to foster an inclusive atmosphere.
• Be knowledgeable about store performance and your role in delivering profit.
• Live company values, make everyone feel welcome, follow policies.
• Clock in/out accurately to ensure correct payment.
• Follow safety procedures and wear equipment to keep everyone safe.
• Follow Think 25 policy when serving age-restricted products.
• Respond quickly to assistance at self-service checkouts and explain steps.
• Maintain a clean, tidy, organized store and keep aisles clear.
• May run shifts in absence of Supervisor/Store Manager.
• Follow training to keep staff and customers safe and compliant.
• Post Office Local duties and background checks if applicable.

Job description

One Stop, a Tesco subsidiary, seeks a Customer Service Assistant to join our fast-paced retail team. You will help with customer service, stock shelves, process payments and maintain store appearance.

You will engage with customers, support on-the-job coaching and feedback, and contribute to a safe and welcoming shopping environment. You will work across store areas including online, tills, replenishment, vending and stock routines to meet customer needs and uphold our standards.