Retail Customer Assistant

Royal Voluntary Service; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Retail Customer Assistant to join their team at a prominent hospital. This part-time role involves providing exceptional customer service in a busy retail environment, ensuring a welcoming atmosphere for all visitors. You'll be part of a dedicated team that contributes to the community by offering quality food and drinks while supporting volunteer initiatives. With opportunities for training and career progression, this position is perfect for someone looking to make a positive impact while working flexibly around a 7-day rota.

Benefits

26 days’ holiday (pro rata)

Company sick pay

Pension scheme

Employee benefits package

24-hour doctor line

Employee assistance programme

Online and on-the-job training

Flexible working opportunities

Career development opportunities

Qualifications

• Previous experience in a retail or cafe environment is an advantage.
• Willingness to engage in training and ongoing professional development.

Responsibilities

• Provide friendly and efficient service to customers.
• Maintain cleanliness and comply with health and safety standards.

Skills

Customer Service

Communication Skills

Organizational Skills

Flexibility

Numeracy Skills

Education

High School Diploma

Tools

EPOS / Till Systems

Job description

Join to apply for the Retail Customer Assistant role at Royal Voluntary Service

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Join to apply for the Retail Customer Assistant role at Royal Voluntary Service

Royal Voluntary Service provided pay range

This range is provided by Royal Voluntary Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Sunderland Royal Hospital, Kayll Road, Sunderland, SR4 7TP. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.43 per hour (FTE £22,638 per annum).

About the Retail Customer Assistant role:

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail Shop and Cafe, in Sunderland Royal Hospital.

In this role, you will be responsible for:

• Providing friendly, helpful and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required
  
  

Hours: 16 hours per week

This is a permanent, part-time role working 16 hours flexibly around a 7 day rota.

Our retail sites can be open on weekends and bank holidays.

There may also be opportunities for paid overtime in busy periods or to cover absence.

Benefits:

• Salary of £12.43 per hour (FTE £22,638 per annum)
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society
  
  

What you'll bring as our Retail Customer Assistant:

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

• Previous experience in a retail or cafe environment would be an advantage but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
• Knowledge of EPOS / till systems would be advantageous
• Having knowledge and experience in general administrative processes would be beneficial.
• An willingness to engage in training and ongoing professional development.
• The ability to deliver outstanding customer service
• Great communication skills
• Excellent organisational skills
• Familiarity with email and internet is required
• Good literacy and numeracy skills
• A flexible approach towards working hours
• Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
  
  

Please read the role profile that accompanies this vacancy for full details of this great opportunity.

If you feel have the skills and experience to become our Retail Customer Assistant please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 25 May 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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