Customer Assistant - Newcastle

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Assistant in Newcastle, where your passion for customer service will shine. In this dynamic role, you'll engage with customers, ensuring their shopping experience is top-notch. With flexible shifts and a supportive environment, you'll thrive in a fast-paced setting while enjoying competitive pay and numerous perks. This established industry player values your growth, offering genuine opportunities for career advancement and development. If you're ready to make a difference and be part of a team that prioritizes customer satisfaction, this role is perfect for you.

Benefits

Company Pension after 1 Year

Mobile and Broadband Discounts

Generous Discounts Available

Maternity Leave Top Up

Employee Assistance Programme

Career Development Opportunities

Leadership Academy Invitations

Qualifications

• Excellent customer service skills and a can-do attitude are essential.
• Previous experience in a customer-facing role is preferred but not essential.

Responsibilities

• Interact with customers in a friendly and helpful manner.
• Ensure stock loss controls and cleanliness standards are followed.
• Assist in stock count processes.

Skills

Customer Service Skills

Teamwork

Reliability

Fast-paced Environment Adaptability

Can-do Attitude

Education

Experience in Customer Facing Role

Job description

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Customer Assistant - Newcastle, Newcastle

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Client:

Location:

Newcastle, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c696afd24c30

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed, high energy and love learning every day?
If that sounds like you, earn £370+ per week as a Customer Assistant on our standard 30 hour contract.
Your role will be varied working across different shift times, tasks and with different colleagues.
What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)

As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.

Shift Patterns:

• Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
• Middle shift:Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
• Late shift:From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day

What you'll do

• Interacting with the customer in a pleasant, friendly and helpful manner
• Ensuring stock loss controls are followed in all areas of the store
• Maintaining store and external cleanliness and hygiene standards
• Following freshness and rotation principles
• Ensuring all waste is managed correctly
• Assisting in the stock count process

What you'll need

• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• To enjoy working in a fast-paced, varied environment
• A good team player
• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

• £12.40 per hour rising to £14.10 per hour after 3 years
• Additional supplements paid depending on the days & hours worked*
• Flexiwage will allow you to split your monthly pay over the month - weekly or fortnightly options available
• Company pension after 1 year
• Genuine opportunities for career development
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Mobile and broadband discounts with Vodafone
• Generous discounts available; Circle K, Bike to Work
• Maternity Leave top up, Marriage leave, Employee Assistance Programme

Year 1

Year 2

Year 3

Year 4

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.