Retail Customer Advisor (Norwich - Haymarket) - 12 hours

Threeuk; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Retail Customer Advisor to join their dynamic team in Norwich. This role is pivotal in delivering exceptional customer service and understanding unique customer needs. You will engage with customers, promote innovative products, and contribute to a positive store environment. With comprehensive training provided, no prior knowledge of products is necessary—just a passion for learning and helping others. Join a company that values its people, offers competitive benefits, and fosters a culture of inclusivity and support. If you're ready to make a difference and grow your career, this opportunity is for you!

Benefits

Free staff handset + unlimited sim card

Life assurance

31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Access to discounts across thousands of retailers

Opportunity to win monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team and contribute positively.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Norwich - Haymarket) - 12 hours

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Hours: 12 hours across 2 days per week, including weekends on a rotation basis

Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.

The Three Store in Norwich's Haymarket is located in the city centre, surrounded by a mix of high-street shops, cafes, and just a short walk from Norwich Castle and the historic Norwich Lanes shopping district. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

We’re excited to receive your application to join Team Three!