Retail Customer Advisor (Rushden Lakes) - 30 hours

VodafoneThree; Rushden; On-site; GBP 17,908 - 20,664; Part time

Benefits offered by this job

Bonus rewards

Up to 31 days off plus bank holidays

Discounts and vouchers

Pension plan

Job summary

VodafoneThree is looking for a Retail Customer Advisor to join our team in Rushden. In this role, you will enhance the customer journey, create exceptional experiences, and meet performance targets with a focus on customer needs.

The ideal candidate will possess a passion for customer service and the ability to solve problems effectively. We offer a competitive salary of £13.72 per hour along with bonuses and a range of benefits including discounts and learning opportunities.

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to understand and meet customer needs.
• Resourceful in resolving customer enquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences with innovative products.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for mobile-related inquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Three Retail Customer Advisor

Location: Unit GS08 Rushden Lakes, Rushden, United Kingdom, NN10 6FH
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalized solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

Qualifications

It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key Qualities

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Benefits

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We also provide learning and development tools to support your career growth.