Retail Customer Advisor (Belfast Forestside) - 37.5 hours

Three UK; Belfast City District; On-site; GBP 27,000 - 31,000; Full time

Job summary

VodafoneThree is hiring a Retail Customer Advisor at Belfast Forestside (Unit 15C) for 37.5 hours weekly. This full-time role in the Forestside Shopping Centre focuses on delivering excellent customer service and helping customers connect to our latest mobile and digital services.

The position offers £13.72 per hour plus an on-target bonus of 15%, paid monthly based on store performance. Full training is provided and we support your growth with development opportunities and a comprehensive

Qualifications

• Customer-focused mindset and a passion for delivering great service.
• Team collaboration and ability to work well in a store environment.
• Strong problem-solving skills and proactive enquiry handling.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions.
• Service Excellence: Tailor and promote VodafoneThree products and services.
• Performance Enhancement: Drive personal and store KPIs through sales and service.
• Solution Efficiency: Provide personalised solutions for general mobile or network inquiries.

Job description

Retail Customer Advisor (Belfast Forestside) - 37.5 hours

• Full-time

Three Retail Customer Advisor

Location: Unit 15C, Forestside Shopping Centre, Belfast, Belfast, United Kingdom, BT8 6FX

Salary:£13.72 per hour + an on-target bonus of15%, paid out monthly based on your store's performance

Who We Are

We’rehere to build a network the UK can count on – one that connects people,placesand potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, thatfuture’sbeing built – today.

We’recreating more than the UK’s best network.We’rehelping close the digital divide, empowercommunitiesand drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.We’rebuilding a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’lljoin a team that genuinely cares – about each other, about our customers, and about the futurewe’rebuilding. From day one,you’llbe welcomed,valuedand encouraged to bring your whole self to work.

Why VodafoneThree

Join us andyou’llbe at the heart of change. That means building responsibly, investingsustainablyand creating opportunities that last.

We’renot just expanding connectivity;we’rereimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’llwork onreal challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role,you’llbe helping to build a future that works better for everyone.

We move atpace, becausewhatwe’rebuilding matters – andwe’relearning as we go.We’reproud of the progresswe’vemade, butwe’rejust getting started.

We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We believe everyone should have the opportunity to interview for a role that matches your skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [e-mail] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Onsite

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