Retail Customer Advisor (Cardiff St Davids) - 30 hours

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Retail Customer Advisor to enhance customer experiences and drive sales at their Cardiff location. This role focuses on customer engagement, service excellence, and team collaboration. With full training provided, candidates need only a passion for customer service and a willingness to learn. The company offers a supportive environment with ongoing development opportunities and a range of retail-specific benefits. Join a diverse team committed to making every customer interaction extraordinary!

Benefits

Free staff handset + unlimited SIM

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays and 3 personal days

Retail-specific benefits: Tastecard membership

Discounts at various retailers

Opportunities to win awards

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work well within a team and contribute positively.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Service

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Cardiff St Davids) - 30 hours, Cardiff

Client: Three UK

Location: Cardiff, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 5c49c565ebdb

Job Views: 4

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications

We seek individuals passionate about 'wowing' customers by demonstrating how technology can transform everyday moments into something extraordinary.

Key qualities include:

• Customer Focus: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing positively.
• Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.

Full training will be provided; prior product knowledge is not required. Ambition and willingness to learn are most important.

Additional Information

We support your growth with ongoing development opportunities to build your skills and confidence, enabling you to progress within the company.

Benefits

• Free staff handset + unlimited SIM
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
• Retail-specific benefits: Tastecard membership, Uber credit, discounts at various retailers, and opportunities to win awards

Our Culture

We value diversity and inclusion, supporting all employees regardless of background. We are committed to equality and provide reasonable adjustments during the application process.

We look forward to your application to join Team Three!