Retail Customer Advisor

TN United Kingdom; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Retail Customer Advisors to enhance customer experiences across their stores. In this dynamic role, you will engage with customers, drive sales, and promote loyalty through the Dobbies Club. You will be part of a passionate team dedicated to maintaining high standards and delivering exceptional service. With generous discounts and development opportunities available, this is a fantastic chance to grow your skills in a supportive environment. If you have a friendly demeanor and a passion for customer satisfaction, this role is perfect for you!

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Development opportunities through Dobbies Academy

Qualifications

• Passion for delivering great customer experience with a friendly smile.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.
• Collaborating with the team to maintain store cleanliness.

Skills

Customer Service

Team Collaboration

Sales Skills

Product Knowledge

Proactive Attitude

Education

Experience in a Customer-Facing Role

Job description

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Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge.
4. Collaborating with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, take-to-car deliveries, stock control routines, and restaurant services—an excellent opportunity to gain diverse skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, professional appearance, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstrate our values at all times: being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

1. Generous annual leave entitlement, with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Development opportunities through Dobbies Academy, including eLearning and training programs.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants defines us, showcased through our own brand and partner products, concessions, and services. We promote garden living all year round.

Many stores feature a restaurant or coffee shop for a relaxed dining experience. We organize events and community activities and support a national charity partner.

We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.