Retail Customer Advisor

TN United Kingdom; Royston; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a passionate team dedicated to providing exceptional customer experiences in a vibrant retail environment. As a Retail Customer Advisor, you will play a key role in driving sales and promoting customer loyalty while ensuring high standards across the store. This position offers the opportunity to develop new skills in a fast-paced setting, with a strong focus on teamwork and customer satisfaction. With generous benefits, including discounts and support for financial wellbeing, this role is perfect for those eager to grow and thrive in a dynamic workplace.

Benefits

Generous annual leave

Uncapped discounts

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Thriving team culture

Qualifications

• Experience in a customer-facing role is essential.
• Ability to work well within a team and build relationships.

Responsibilities

• Deliver exceptional customer service and assist with transactions.
• Drive sales and promote customer loyalty through interactions.
• Maintain store cleanliness and assist with stock control.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Job description

Social network you want to login/join with:

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

1. Giving great customer service by helping customers with various transactions across the store
2. Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
3. Offering a helping hand with customer queries through great product knowledge
4. Working with your team to maintain the cleanliness and upkeep of your store
5. Working on the shopfloor and other areas of the store as required, including stock work, cash handling, take-to-car deliveries, stock control routines, and restaurant services — an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer-facing role
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented, and bring a can-do, hardworking attitude
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• You can demonstrate our values at all times — we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want, with limited statutory days off required
• Uncapped discounts across our stores, with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing, with the ability to access earnings ahead of pay day, save for the future, and receive financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling, and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• A thriving culture; the Dobbies team is passionate, diverse, and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer with stores in every nation across the UK.

Our passion and joy for gardens and plants make us special. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all year round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and encourage our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers.