Retail Customer Advisor

TN United Kingdom; Derby; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a passionate team as a Retail Customer Advisor, where you will be at the forefront of delivering exceptional customer experiences. This role offers the opportunity to engage with customers, drive sales, and promote loyalty through the Dobbies Club membership. You will thrive in a fast-paced environment, assisting with transactions, maintaining store standards, and collaborating with your team. Enjoy generous discounts, flexible holiday options, and development opportunities through Dobbies Academy. Be part of a diverse culture that values teamwork, continuous improvement, and a love for gardens.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Development opportunities through Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Ability to work well within a team and build relationships.

Responsibilities

• Providing excellent customer service by assisting customers with transactions.
• Driving sales through customer interactions and promoting Dobbies Club membership.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Punctuality

Job description

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Retail Customer Advisor

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

1. Providing excellent customer service by assisting customers with transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries using great product knowledge.
4. Maintaining the cleanliness and upkeep of the store in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock handling, cash handling, take-to-car deliveries, stock control routines, and restaurant services—an excellent opportunity to gain new skills and experience.

Who we are looking for

• A passion for delivering a great customer experience with a friendly attitude.
• Experience in a customer-facing role.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, with a proactive and hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values at all times: being one team, continuous improvement, bringing a smile, a love for gardens, and making things work for our customers.

What we offer

• Generous annual leave entitlement, with flexible holiday options.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing, including early earnings access, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities through Dobbies Academy, including eLearning and training programs.
• A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living year-round.

Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.

We organize events and experiences to bring communities together and support a national charity partner through colleague and customer fundraising.

We are dedicated to being a great place to work. We encourage colleagues to be their best selves, share successes, and work together to serve our customers effectively.