Retail Customer Advisor

Dobbies; Chester-le-Street; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Staff discounts

Financial wellbeing tools

Dobbies Academy

Team culture

Job summary

Dobbies is seeking a Retail Customer Advisor to deliver an exceptional customer experience in our Chester-le-Street store. You will assist customers with transactions, promote the Dobbies Club, and work with the team to maintain high store standards.

We offer a generous benefits package including annual leave, staff discounts across stores and restaurants, access to financial wellbeing tools, and development opportunities through Dobbies Academy.

Qualifications

• Customer service mindset and enthusiasm for delivering a great experience.
• Experience in a customer-facing role.
• Works well in a team and builds relationships.
• Arrives on time and is well presented; brings a can-do attitude.
• Eager to learn new skills and gain experience.
• Thrives in a busy, fast-paced environment.
• Embodies our values: one team, smile, gardens, customer focus.

Responsibilities

• Give great customer service across the store and assist with various transactions.
• Drive sales by promoting the Dobbies Club membership and customer interactions.
• Provide strong product knowledge to answer queries and assist customers.
• Assist with store cleanliness and upkeep as part of the team.
• Support stock, cash handling, take-to-car deliveries, and other store tasks as needed.

Skills

Customer service

Customer-facing experience

Team player

Punctual & well presented

Willing to learn

Hardworking

Positive attitude

Adaptability in fast-paced environment

Job description

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role
• You work well within a team, build relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.