Retail Customer Advisor

Dobbies Garden Centres Ltd; Boston; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Staff discounts across stores and 50%?

Access to Stream – wellbeing & earning

Retail Trust – wellbeing support

Dobbies Academy – development

Thriving culture

Job summary

Dobbies Garden Centres Ltd is seeking a Retail Customer Advisor to deliver an outstanding customer experience across our stores, drive sales and promote customer loyalty. You’ll help customers with transactions, answer product questions with strong knowledge, work with your team to keep the store clean and well-presented, and assist in stock and other areas as needed.

We offer generous annual leave, generous staff discounts across stores and restaurants, access to wellbeing and development

Qualifications

• Experience within a customer facing role.
• Ability to deliver great customer experience with a smile.
• Able to work well in a busy, fast-paced environment.

Responsibilities

• Give excellent customer service across the store and assist with transactions.
• Promote Dobbies Club membership to drive sales and loyalty.
• Provide product knowledge to answer customer queries and support stock control routines.
• Maintain cleanliness and upkeep of the store and shopfloor.
• Support other areas as required (stock, cash handling, take-to-car deliveries, restaurant services).

Skills

Customer service

Team player

Communication skills

Proactive

Flexibility

Tools

Cash handling

Job description

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role
• You work well within a team, build relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.