Retail Crew: Sea‑Lover Customer Champion (Part‑Time)

Finisterre UK Limited; Holt; Sur place; GBP 15 000 - 22 000; Temps partiel

Avantages offerts par ce poste

25 days holiday

Birthday day off

Volunteer days

Discretionary bonus

Pension scheme

60% product discount

30% Friends and Family discount

Uniform allowance

Wellbeing resources

Learning library access

Résumé du poste

Finisterre UK Limited is hiring for a Retail Crew at our Holt store. This part-time, fixed-term role puts you on the first line of our brand, delivering exceptional customer experience and driving sales while upholding store standards.

You’ll learn our PODs, build relationships with customers, and support campaigns, promotions and multi-channel sales. The team emphasizes service, product knowledge, and community spirit at Finisterre.

Qualifications

• Previous experience in a customer focused role.
• Strong understanding of exceptional customer service.
• Knowledge of retail operations.

Responsabilités

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial: Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.
• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life.
• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Description du poste

Finisterre UK Limited is hiring for a Retail Crew at our Holt store. This part-time, fixed-term role puts you on the first line of our brand, delivering exceptional customer experience and driving sales while upholding store standards.

You’ll learn our PODs, build relationships with customers, and support campaigns, promotions and multi-channel sales. The team emphasizes service, product knowledge, and community spirit at Finisterre.