Retail Cover Supervisor (30 hrs)

TN United Kingdom; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for a passionate Retail Cover Supervisor to join their Leeds store. In this part-time role, you will support multiple locations, ensuring exceptional customer service and leading the team in the absence of the Store Manager. This position offers a competitive hourly rate and the chance to grow within the retail sector. If you thrive in a fast-paced environment and have a knack for motivating others, this opportunity is perfect for you. Join a team committed to delivering an outstanding shopping experience and take your retail career to the next level.

Qualifications

• Previous retail experience is required, ideally with supervisory experience.
• Ability to lead and motivate a team effectively.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Provide excellent customer service with strong product knowledge.
• Assist management in achieving store sales targets and KPIs.

Skills

Customer Service

Team Leadership

Retail Experience

Communication Skills

Time Management

Education

High School Diploma

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Leeds store.

As a Retail Cover Supervisor, you will also support other stores as required. These stores include: Leeds White Rose, Leeds City Centre, Bradford Broadway, Bradford Kirkgate, Wakefield, York, and Doncaster.

You will be offered a competitive hourly rate of up to £12.64 per hour plus non-contractual, hourly sales commission.

At Deichmann, our Cover Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position with a 30-hour weekly contract.

Candidates with a full UK driving license are preferred due to the need to support multiple stores. If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this role is suitable for you!

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina for working on a busy shop floor, and the capacity to work calmly under pressure.

Previous retail experience is required, ideally with supervisory experience. Key responsibilities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open and close stores, including cashing up and completing administrative duties.
3. Provide excellent customer service with strong product knowledge.
4. Lead by example by recommending and promoting complementary products.
5. Assist management in achieving store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is well-merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics

• Ability to follow management directives regarding additional tasks.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, proactive attitude.
• Ability to supervise, motivate, coach, and collaborate with a team.
• Strong interpersonal and communication skills.
• Willingness to serve all customers professionally.
• Drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Commitment to work 30 hours per week with flexibility across any day (Monday - Sunday).
• Willingness to travel to all listed stores.

Salary/Pay: up to £12.64 per hour plus non-contractual, hourly sales commission.