Retail Coordinator

Jobtailor; Bracknell; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jobtailor is seeking a customer service professional for a motor finance-focused contact role in Bracknell. You will handle calls, assist with finance applications, and maintain accurate records while ensuring regulatory compliance and high customer satisfaction.

Responsibilities include supporting dealerships, coordinating with internal teams, and assessing credit applications within lending criteria. A DBS and financial check are required.

Qualifications

• Previous experience in customer service, call centre operations, or motor finance.
• Great communicator with the ability to build relationships.
• Organisational skills with the ability to prioritise, multitask and meet deadlines.
• Quality conscious with an eye for detail.
• This role is subject to satisfactory references including a DBS Check and Financial Check.
• Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.

Responsibilities

• Provide the finest service to our Retailers and to our customers.
• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Address queries related to the finance application process.
• Assist customers with completion and submission of finance applications.
• Maintain accurate records of interactions, applications, and transactions.
• Ensure all documentation is complete and adheres to legislative requirements.
• Resolve customer or retailer complaints and issues promptly and effectively.
• Coordinate with other departments to ensure customer satisfaction.
• Develop and maintain positive relationships with dealerships and customers.
• Provide support to dealerships in managing finance applications and customer queries.
• Achieve a high pass rate on quality assurance conducted on your interactions.
• Credit assessment of applications, ensuring compliance with lending criteria and relevant legislation.

Skills

Customer service

Call centre

Finance applications

Regulatory awareness

Relationship building

Job description

• Provide the finest service to our Retailers and to our customers
• Handle inbound and outbound calls from customers and dealerships to an exceptional standard
• Address queries related to the finance application process
• Assist customers with completion and submission of finance applications
• Maintain accurate records of interactions, applications, and transactions
• Ensure all documentation is complete and adheres to legislative requirements
• Resolve Customer or Retailer complaints and issues promptly and effectively
• Coordinate with other departments to ensure customer satisfaction
• Develop and maintain positive relationships with dealerships and customers
• Provide support to dealerships in managing finance applications and customer queries
• Achieve a high pass rate on quality assurance conducted on your interactions
• Credit assessment of applications, ensuring compliance with lending criteria and relevant legislation

Requirements

• Previous experience in customer service, call centre operations, or motor finance
• Great communicator with the ability to build relationships
• Organisational skills, with the ability to prioritise, multitask and meet deadlines
• Quality conscious with an eye for detail
• This role is subject to satisfactory references including a DBS Check and Financial Check
• Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty

Core Competencies

Demonstrates expertise in customer service and call center operations, with a strong focus on finance application processes and compliance with regulatory frameworks. Proven ability to build relationships, resolve complaints, and maintain accurate records while ensuring customer satisfaction.

Highest-signal resume keywords

• Customer Service Experience
• Call Centre Operations
• Finance Application Processing
• Regulatory Compliance Awareness
• Relationship Building

ATS Optimization Keywords

Hard Skills

• Finance Application Completion
• Credit Assessment
• Quality Assurance
• Record Maintenance
• Complaint Resolution

Soft Skills

• Great Communication
• Organisational Skills
• Attention to Detail
• Multitasking
• Problem Solving

Certifications & Qualifications

• DBS Check
• Financial Check

Industry Keywords

• Financial Conduct Authority
• Consumer Duty
• Lending Criteria
• Customer Satisfaction
• Retailer Support