Retail Continuous Improvement Assistant

MATALAN; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Continuous Improvement Assistant to enhance operational efficiency in Liverpool. This role involves collaborating with teams, implementing methodologies like Lean and Six Sigma, and tracking the performance of improvement initiatives. The ideal candidate will possess strong analytical skills, a degree in Business or Operations Management, and proficiency in Microsoft Office. Competitive benefits include discounts and wellbeing support.

Benefits

20% colleague discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Retail Rewards platform

Pension Scheme

Career development opportunities

Qualifications

• Strong analytical skills to provide actionable insights.
• Excellent organisational skills for managing priorities.
• Proficiency in Microsoft Office required.

Responsibilities

• Support process improvement opportunities across store operations.
• Collect and analyse data to identify performance trends.
• Assist with the delivery of workshops and training.

Skills

Analytical skills

Organisational skills

Communication

Problem-solving

Education

Degree in Business, Operations Management or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

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About The Role

As a Retail Continuous Improvement Assistant, you'll support the delivery of key projects designed to improve operational efficiency across our store network. Working closely with the Continuous Improvement Team Leader, you'll play a hands-on role in identifying and implementing process improvements, supporting workshops and training, and tracking performance to ensure initiatives deliver measurable benefits.

From analysing data and developing standard operating procedures to coordinating project activity and supporting stakeholder engagement, this role is central to driving a culture of continuous improvement within the retail function.

Key Responsibilities

• Assist in identifying and supporting process improvement opportunities across store operations
• Help implement Lean, Six Sigma and other continuous improvement methodologies
• Support with documenting and maintaining standard operating procedures (SOPs)
• Collect, analyse and interpret data to identify performance trends and areas for improvement
• Track and report progress on improvement initiatives, producing clear reports and presentations
• Support project planning and coordination, helping manage timelines, milestones and outcomes
• Assist with the delivery of workshops and training to embed a culture of continuous improvement
• Work closely with cross-functional teams to support improvement initiatives and gain insights
• Provide administrative support including meeting coordination and maintaining project documentation

About You

• Strong analytical skills and the ability to provide actionable insights from data
• Excellent organisational skills and the ability to manage multiple priorities
• Confident communicator, able to present findings and ideas clearly
• Proficient in Microsoft Office (especially Excel, PowerPoint and Word)
• Exposure to Lean, Six Sigma or similar methodologies (desirable)
• High levels of accuracy and diligence in reporting and documentation
• A proactive, collaborative approach to problem-solving
• Degree in Business, Operations Management or related field (desirable)

Ways of Working

This role involves occasional work outside of standard office hours to ensure adequate support for store teams during trading hours.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.

We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.