Retail Continuous Improvement Assistant

Matalan; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Retail Continuous Improvement Assistant to enhance operational efficiency within its store network. The role involves identifying process improvements, analyzing data, and supporting stakeholder engagement through various methodologies including Lean and Six Sigma. Ideal candidates will possess strong analytical skills, excellent organizational abilities, and a proactive approach to problem-solving.

Benefits

20% colleague discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Retail Rewards platform discounts

Pension Scheme

Career development access

Qualifications

• Strong analytical skills for actionable insights from data.
• Confident communicator, able to present findings clearly.
• Degree in Business or related field is desirable.

Responsibilities

• Identify and support process improvement opportunities.
• Implement Lean and Six Sigma methodologies.
• Assist with documenting standard operating procedures.

Skills

Analytical Skills

Organizational Skills

Communication

Proficiency in Microsoft Office

Problem-Solving

Education

Degree in Business, Operations Management or related field

Job description

As a Retail Continuous Improvement Assistant, you’ll support the delivery of key projects designed to improve operational efficiency across our store network. Working closely with the Continuous Improvement Team Leader, you’ll play a hands-on role in identifying and implementing process improvements, supporting workshops and training, and tracking performance to ensure initiatives deliver measurable benefits.

From analysing data and developing standard operating procedures to coordinating project activity and supporting stakeholder engagement, this role is central to driving a culture of continuous improvement within the retail function.

Key Responsibilities

• Assist in identifying and supporting process improvement opportunities across store operations
• Help implement Lean, Six Sigma and other continuous improvement methodologies
• Support with documenting and maintaining standard operating procedures (SOPs)
• Collect, analyse and interpret data to identify performance trends and areas for improvement
• Track and report progress on improvement initiatives, producing clear reports and presentations
• Support project planning and coordination, helping manage timelines, milestones and outcomes
• Assist with the delivery of workshops and training to embed a culture of continuous improvement
• Work closely with cross-functional teams to support improvement initiatives and gain insights
• Provide administrative support including meeting coordination and maintaining project documentation

About You

• Strong analytical skills and the ability to provide actionable insights from data
• Excellent organisational skills and the ability to manage multiple priorities
• Confident communicator, able to present findings and ideas clearly
• Proficient in Microsoft Office (especially Excel, PowerPoint and Word)
• Exposure to Lean, Six Sigma or similar methodologies (desirable)
• High levels of accuracy and diligence in reporting and documentation
• A proactive, collaborative approach to problem-solving
• Degree in Business, Operations Management or related field (desirable)

Ways of Working

This role involves occasional work outside of standard office hours to ensure adequate support for store teams during trading hours.

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on ourcareers site.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.