Retail Concession Manager

Cotton Traders; Ambleside; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Clothing allowance

Employee discounts

Health cash-plan

Long service award

28 days holiday

Job summary

Cotton Traders is seeking a Retail Concession Manager to work at Hayes Garden Centre in Ambleside. The role focuses on delivering an excellent customer experience, merchandising to brand guidelines, and ensuring stock control and replenishment.

You will lead with a positive attitude, adapt to change, and engage with technology to drive store success. The position offers a 24-hour work week with a pay rate up to £13.21 per hour, along with holiday entitlement and employee discounts.

Qualifications

• Attitude is key; we recruit for positive, helpful, and kind behaviour.
• Experience delivering excellent customer experiences and service.
• Willingness to engage with technology and systems.

Responsibilities

• Deliver a true and honest customer experience aligned with brand values.
• Merchandise concession area in line with brand guidance.
• Manage stockrooms with effective replenishment and stock control.
• Serve customers in a helpful, pleasant manner.
• Strive for operational excellence and efficiency.

Skills

People focus

Customer experience

Positive attitude

Adaptability

Tech-savvy

Tools

POS systems

Job description

As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Concession Manager to work at Hayes Garden Centre in Ambleside.

Who are Cotton Traders?

CT for short, we are a clothing retailer, established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points, and we can only do this with the best people around us.

From humble beginnings, but with great belief and dedication from our people, we've grown CT from the ground up, starting with a single shop and growing into the well‑known, nationwide, trusted high street retailer we are today.

What's in the role and what are we looking for?

The most important thing we recruit for at CT is attitude - we have an army of positive, helpful, and kind individuals who enjoy what they do. Making great first and lasting impressions, which have helped us become the great brand that we are now.

Traditionally, our Concession Managers are responsible for: -

• Delivering a true and honest customer experience, treating others as you yourself would like to be treated
• Merchandising the store in line with our brand guidance
• Managing store stockrooms, ensuring effective replenishment and stock control
• Serving customers helpfully and pleasantly
• Striving for operational excellence

Key skills and behaviours that we look for: -

• Passionate about people and customer experiences/service
• Kind with morally sound values
• Seeks positive outcomes
• Open to change and challenge
• Flexibility
• Strives for excellence and seeks to improve & innovate
• Competent with computers and willing to engage with technology

What's on offer?

We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you're on the journey, however, you'll be rewarded with, alongside other things: -

• Up to £13.21 per hour, working 24 hours per week
• 28 days holiday (including bank holidays, pro-rata)
• Very generous clothing allowance
• Employee discounts for you and your family
• Health cash-plan
• Long service award

This is a great opportunity to join one of the UK's best‑loved clothing brands - help us spread our passion and enthusiasm for customers.

What happens next?

Many applicants contact us to discuss life at CT, and you are most welcome to drop by any of our stores or telephone us to learn more.