Retail Concession Manager — Customer Experience Leader

Cotton Traders; Ambleside; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Clothing allowance

Employee discounts

Health cash-plan

Long service award

28 days holiday

Job summary

Cotton Traders is seeking a Retail Concession Manager to work at Hayes Garden Centre in Ambleside. The role focuses on delivering an excellent customer experience, merchandising to brand guidelines, and ensuring stock control and replenishment.

You will lead with a positive attitude, adapt to change, and engage with technology to drive store success. The position offers a 24-hour work week with a pay rate up to £13.21 per hour, along with holiday entitlement and employee discounts.

Qualifications

• Attitude is key; we recruit for positive, helpful, and kind behaviour.
• Experience delivering excellent customer experiences and service.
• Willingness to engage with technology and systems.

Responsibilities

• Deliver a true and honest customer experience aligned with brand values.
• Merchandise concession area in line with brand guidance.
• Manage stockrooms with effective replenishment and stock control.
• Serve customers in a helpful, pleasant manner.
• Strive for operational excellence and efficiency.

Skills

People focus

Customer experience

Positive attitude

Adaptability

Tech-savvy

Tools

POS systems

Job description

Cotton Traders is seeking a Retail Concession Manager to work at Hayes Garden Centre in Ambleside. The role focuses on delivering an excellent customer experience, merchandising to brand guidelines, and ensuring stock control and replenishment.

You will lead with a positive attitude, adapt to change, and engage with technology to drive store success. The position offers a 24-hour work week with a pay rate up to £13.21 per hour, along with holiday entitlement and employee discounts.