Retail CCTV Operator: Customer‑Focused Security

Dardan Security Ltd; Cambridge; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Unlimited training and opportunities

£14.00 per hour

Average of 42 hours per week

12 hour shift pattern, 4 on / 4 off; 4

Up to 28 days paid holiday

Recognition rewards

24/7 employee wellbeing support line

Virtual GP Service

Recommend a Friend bonus

Job summary

Dardan Security Ltd is hiring a Retail CCTV Officer for a leading shopping centre in Cambridge. You will monitor CCTV, identify risks, investigate incidents, and support visitor safety while delivering outstanding customer service.

The role requires a valid CCTV and SIA licence, right to work in the UK, and a professional, presentable appearance. Typical shifts are 4 on/4 off, night and weekend work, with training provided.

Qualifications

• Valid CCTV Licence.

Responsibilities

• Monitor and operate CCTV systems in accordance with company procedures
• Identify, record, and report suspicious activity, incidents, and potential security concerns
• Liaise with on-site security teams, management and retailers when required
• Respond effectively to emergencies, alarms, and incidents
• Ensure compliance with GDPR and CCTV operational procedures
• Supporting with building a community partnership
• Deliver excellent customer service to visitors and tenants
• Full in-house training will be provided.

Skills

CCTV Licence

SIA Licence

Right to work in UK

Punctual

Customer service

Presentable

Resilient

Excellent observation

Tools

MS Office

Job description

Dardan Security Ltd is hiring a Retail CCTV Officer for a leading shopping centre in Cambridge. You will monitor CCTV, identify risks, investigate incidents, and support visitor safety while delivering outstanding customer service.

The role requires a valid CCTV and SIA licence, right to work in the UK, and a professional, presentable appearance. Typical shifts are 4 on/4 off, night and weekend work, with training provided.