Retail & Catering Manager

Gulliversfun; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading theme park and resort in Warrington is looking for a Retail and Catering Manager to oversee operations, ensuring outstanding service and profitability. The role requires strong leadership, management experience, and the ability to thrive in a high-volume environment, contributing to an exceptional guest experience.

Benefits

Flexible Hours

Tickets for Friends and Family

Incentives & Rewards

Team Days Out

Full Uniform Supplied

Qualifications

• Successful management experience in retail and hospitality sectors.
• Experience in high-volume retail and catering outlets.
• Ability to manage financial budgets and conflicting priorities.

Responsibilities

• Manage retail, food, and beverage operations across the resort.
• Lead and inspire a team of approximately 90 members.
• Build relationships with other departments to enhance guest experience.

Skills

Leadership

Team Management

Communication

Sales Opportunity Identification

Multitasking

Education

Level 2 Food Hygiene Certificate

Job description

We are looking for a fun and versatile Retail and Catering Manager to join our Management Team at Gulliver’s Theme Park & Resort in Warrington.

Reporting to the Commercial Manager, you will be responsible for all retail, food, and beverage aspects of the business. You will lead, manage, and inspire a team of approximately 90 members across the Resort with the goal to maximize sales, profit, service, and quality. By leading your supervisors and their teams, you will deliver outstanding service, create an exceptional guest experience, and foster a positive work environment. Building strong relationships with other departments and collaborating to enhance the overall resort guest experience is essential, along with continuously improving based on feedback.

Interviews will take place on Wednesday 18th June 2025.

Requirements / Qualifications

• Successful management experience in retail and hospitality sectors.
• Strong leadership and team management skills.
• Ability to identify sales opportunities and increase revenue.
• Proven ability to coach and develop team members.
• Capability to manage conflicting priorities under pressure.
• Experience in managing financial budgets.
• Hold a Level 2 Food Hygiene Certificate.
• Ability to multitask and work effectively in a fast-paced, dynamic environment.
• Self-motivated with the ability to work independently.
• Excellent communication skills and ability to build relationships with guests and clients.
• Knowledge of industry best practices, trends, and legislation.

Experience working in high-volume retail and catering outlets, preferably within attractions, leisure, hospitality, or large holiday park environments, is essential.

Information for Candidates:

Applicants must provide proof of right to work in the UK (e.g., birth certificate or current passport) and details of a reference. Please ensure you have these documents before applying.

Gulliver's is an equal opportunities employer.

• Flexible Hours
• Tickets for Friends and Family
• Incentives & Rewards
• Team Days Out
• Full Uniform Supplied (including warm coats for colder months)