Retail Business Manager - Selfridges Trafford Park

HOUSE OF CREED; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious luxury perfume house as a Retail Business Manager, where you will lead a dynamic team at a renowned department store. This role offers the opportunity to drive sales, deliver exceptional customer service, and develop a deep understanding of luxury fragrances. You'll foster relationships with stakeholders and ensure compliance with industry standards, all while contributing to an innovative and inclusive workplace. With a focus on career development and a variety of benefits, this position is perfect for those passionate about luxury products and team leadership.

Benefits

32 days paid annual leave

Monthly competitive commission

Additional day off for your birthday

Product allocation at discounted rates

Clothing allowance

Company pension contributions

Career progression and training opportunities

Length of service rewards

Qualifications

• Proven experience in retail sales and management, especially in luxury fragrances.
• Exceptional leadership and team management skills.

Responsibilities

• Oversee Creed Fragrance division, driving sales and customer service.
• Lead and coach a team of Luxury Brand Ambassadors.

Skills

Retail Sales Experience

Leadership Skills

Luxury Product Knowledge

Sales Target Achievement

Organizational Skills

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to creating highly original artisan fragrances made from the finest perfume ingredients sourced worldwide.

About the role

We are seeking a Retail Business Manager to join our esteemed department store at Selfridges Trafford Centre. This role involves overseeing our Creed Fragrance division, with a focus on driving sales, delivering exceptional customer service, and leading, managing, and coaching a team of Luxury Brand Ambassadors. If you have a passion for luxury products and strong leadership skills, we encourage you to apply. This is a full-time position, working 37.5 hours per week, five days a week.

Key responsibilities include but are not limited to:

1. Product Knowledge and Team Leadership: Develop a thorough understanding of Creed fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation, and ongoing training to Luxury Brand Ambassadors.
2. Sales Excellence and Stock Management: Achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to foster brand loyalty. Uphold high standards of visual merchandising at the fragrance counter.
3. Relationship Management: Build and maintain strong relationships with internal and external stakeholders. Collaborate with external agencies for promotional activities.
4. Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
5. Market Awareness: Stay informed about industry trends and provide strategic insights to improve business performance.
6. Communication and Reporting: Maintain transparent communication with superiors and stakeholders. Provide regular sales and activity reports.
7. Leadership and Motivation: Demonstrate positive leadership, address team challenges promptly, communicate expectations clearly, and provide ongoing support.
8. Promotional Activities: Identify promotional opportunities and collaborate to maximize brand visibility and sales.

Qualifications and Skills:

• Proven experience in retail sales and management, especially within luxury fragrances or beauty sectors.
• Exceptional leadership and team management skills.
• Extensive knowledge of luxury products, focusing on fragrances.
• Ability to exceed sales targets and drive business growth.
• Strong organizational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards.

Line of reporting:

This role reports to the Sales and Education Manager. The Retail Business Manager will lead the Account Manager and Luxury Brand Ambassadors.

Why the House of Creed?

• Luxury Redefined: We offer an unparalleled luxury experience beyond just selling fragrances.
• Innovation: Be part of a team pushing boundaries to create scents that resonate with diverse audiences.
• Diversity and Inclusion: We celebrate differences, fostering creativity and innovation.
• Career Development: Opportunities for professional growth are available across retail and head office roles.

Job Applicant Privacy Policy

By applying, you consent to the processing and retention of your personal data by The House of Creed, shared with relevant hiring managers as necessary. We are an equal opportunity employer and encourage candidates from all backgrounds to apply. Due to high application volumes, we will contact only those most suited for the role. Thank you for your understanding.

This position is based at Selfridges Trafford Centre.

Benefits include:

• 32 days paid annual leave (pro-rata for part-time)
• Monthly competitive commission
• Additional day off for your birthday
• Product allocation at discounted rates
• Clothing allowance
• Company pension contributions
• Career progression and training opportunities
• Length of service rewards