Retail Business Manager - Castle - London

Mitchells & Butlers plc; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Generous Bonus Scheme

Flexible working

Extra holiday

Structured development and support

Award nights & socials

Private medical and dental plans

Pension

26 days paid holiday

Bank holidays & discounts

Free shares

Job summary

Mitchells & Butlers plc’s Castle pubs division in London seeks an Area Manager to lead 13 pubs across Southwest London, including Clapham and Battersea. You will drive sales, guest experience, and team performance across a diverse portfolio.

You’ll mentor and develop a large team of ~350 colleagues, recruit, coach, and implement commercial strategies to deliver consistent high standards, guest satisfaction and profitability.

Qualifications

• Proven track record leading multi-site operations in the pub/hospitality sector.
• Ability to recruit, retain and engage large teams across diverse venues.
• Strong analytical, problem solving and decision-making skills.

Responsibilities

• Lead a district of 13 Castle pubs across Southwest London.
• Drive sales, guest experiences, and service quality with a consistent standard.
• Develop teams through coaching, mentoring and succession planning.

Skills

Leadership

Multi-site management

P&L / commercial acumen

Coaching & development

Job description

Distinctively individual and truly authentic, Castle pubs are an original collection of pubs that sit within Mitchells & Butlers City division. Each of our locally iconic pubs ooze original character and personality to suit the community the are the heart of. Attracting regulars as diverse and discerning as our beers on tap.

From the best locally distilled artisan spirits to delicious untapped wines, top and tailed with an industry leading rotating craft beer range we're very picky about what makes it into our pubs- it matters to our guests, so it matters to us. We like to be different, quirky- ahead of the game.

Food menus are based on fresh, seasonal pub dishes and carefully sourced ingredients to cater for our discerning guests. From Brighton to Edinburgh our General managers and teams makes us what we are, and because no two pub teams are the same, no two pubs are! Come and be part of something really original.

We are on the hunt for a proven Area Manager seeking a new and challenging opportunity to lead and inspire a district of thirteen individual businesses covering Southwest London – mainly focused in Clapham but taking in some other West London gems. This district boasts some legendary sites from “The Sun Inn” and “The Falcon” both located a stone’s throw from Clapham Common - down to the ‘The Champion Nottinghill and ‘The Hawkins Forge’ in Battersea.

Working for Castle pubs- you truly get the best of both worlds as an Area Manager; We operate with entrepreneurial freedom & independent pub feel, whilst benefitting from the amazing central support & fantastic career development opportunities.

What’s In It For Me

• Generous Bonus Scheme – We’re all about rewarding the hard work everybody puts in
• Flexible working – to fit around the other important things in life
• Buy up to an extra 2 weeks holiday – life is for living after all
• Structured development and support- so you can get to where you want to go
• Celebrating success– award nights, away days and team socials (work hard, play hard!)
• Private medical and Dental Plans - to keep you safe, secure and always smiling
• On top of all this, we offer a pension, 26dayspaidholiday, bank holidays, high‑street shopping discounts and we even give you free shares!

What will I be doing

• Your job will be so varied and rewarding that this little taster will never do it justice, but we’ll give it our best shot…
• Making sure your teams bring their ‘A’ game when it comes to food, drink and service quality, always delivered with passion and pride
• Leading a diverse team of roughly 350 across 13 sites in exciting Southwest London locations.
• Driving people succession through your district through coaching and mentoring
• You’ll spend time across your district supporting your teams, making sure they’re the best they can be and working together to deliver results to be proud of
• Driving a commercial culture- where delivering consistent high standards, sales and profit are at the heart of everything we do
• Working with your pub teams to unlock local sales opportunities by building connections in the heart of the community they are part of.
• You’ll ensure your teams maintain a safe, clean and risk‑free environment

What do I need

• Just like our brands, our teams are diverse.You’ll...
• Be able to recruit, retain and engage the best of the best
• A proven track record operating in the London pub marketplace
• Be an inspiring leader that demonstrates drive, energy and commitment
• Share the bigger picture to inspire and empower your team
• Have proven track record of delivering sales and profit building in a multi‑site environment
• Have strong analytical, problem solving and decision‑making skills

Life is made up of many key ingredients, we know that work is just one of them. It’s our aim that you and your teams love what you do, because we’re all about creating moments to remember. We knowitscliché, but here at M&B it really is the people that make it so worthwhile. When you join us, you become part of our work family, not only with the team you work with every day, but 48,000 of us up and down the country.

You don’t have to take our word for it, why not take a look onsocial @MitchellsButlersCareers andfind out what it’s really like to work with us.

Life is made up of many key ingredients, we know that work is just one of them. It’s our aim that you and your teams love what you do, because we’re all about creating moments to remember. We knowitscliché, but here at M&B it really is the people that make it so worthwhile. When you join us, you become part of our work family, not only with the team you work with every day, but 48,000 of us up and down the country.

You don’t have to take our word for it, why not take a look onsocial @LifeatMAB andfind out what it’s really like to work with us

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team.

Closing Date: Monday 23rd November 2026 at 11:59pm