Retail Associate – Studio Tour (Onsite)

Warner Media, LLC.; Abbots Langley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

25 days holiday pro-rata

On-site gym access

Staff discounts

Pension scheme

Free staff parking

Staff shuttle bus

Job summary

Warner Bros. Studio Tour London – The Making of Harry Potter is seeking friendly, proactive Retail Associates to join our onsite team. You will warmly welcome visitors, operate tills, and help ensure products are available and well-presented in a busy tour environment.

The role requires weekend work, 32 or 40 hours per week, with shifts from early morning to late evening and occasional events. Training is provided before starting contracted hours.

Qualifications

• Experience delivering excellent customer service in fast-paced environments.
• Proven ability to handle cash and operate a till efficiently.
• Clear and confident communication with visitors and colleagues.
• Ability to work in a busy, target-driven setting while maintaining high service levels.
• Proactive approach to replenishing stock and meeting sales opportunities.

Responsibilities

• Proactively engage with and assist customers.
• Operate tills efficiently to process transactions.
• Help ensure products are available and correctly displayed.
• Maximise sales opportunities to achieve targets.
• Be able to lift and move boxes in a high-traffic tour environment.

Skills

Customer service

Cash handling

Communication

Teamwork

Speed & accuracy

Tools

POS system

Job description

Warner Bros. Studio Tour London – The Making of Harry Potter is seeking friendly, proactive Retail Associates to join our onsite team. You will warmly welcome visitors, operate tills, and help ensure products are available and well-presented in a busy tour environment.

The role requires weekend work, 32 or 40 hours per week, with shifts from early morning to late evening and occasional events. Training is provided before starting contracted hours.