Retail Associate - Keyholder (38 hours) - Glasgow

New Balance; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking sportswear brand that values teamwork and customer engagement. As a retail associate, you'll play a crucial role in delivering exceptional customer experiences while contributing to store performance. This position offers great development opportunities and the chance to work in an inclusive environment. If you're passionate about retail and eager to grow with a dynamic team, this is the perfect opportunity for you!

Benefits

Competitive Compensation

Retail Bonus Scheme

Generous Staff Discount

Great Development Opportunities

Flexible Uniform Package

Qualifications

• Excellent customer service skills are essential for engaging with consumers.
• Flexibility to work weekends and holidays is required.

Responsibilities

• Open and close the store following company procedures.
• Deliver total customer satisfaction throughout the customer journey.
• Encourage continuous improvement through feedback.

Skills

Customer Service Skills

Team Player

Retail and Sales Passion

Communication Skills

Basic Math Skills

Tools

POS Register Systems

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Open and close the store following the correct company procedures.
2. Encourage continuous improvement through ongoing feedback.
3. Achieve personal KPIs and contribute to overall store performance.
4. Deliver total customer satisfaction throughout the entire customer journey.
5. Help ensure the store remains as commercial as possible following company guidelines.
6. Adhere to company policies and procedures.
7. Maintain health, safety, and environmental standards in the store.
8. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

• Be a team player.
• Demonstrate excellent customer service skills.
• Have a passion for retail and sales.
• Show a desire to learn.
• Perform basic math and retail operational processes.
• Understand POS register systems.
• Possess effective communication skills.
• Be flexible with work schedule, including weekends and holidays.

ADDITIONAL BENEFITS:

• Competitive compensation.
• Potential to earn more through our Retail Bonus Scheme.
• Great development opportunities.
• Inclusive working environments across all our European locations.
• Generous staff discount.
• Project involvement across our European region.
• Flexible uniform package.