Retail Associate Bamford

Bamford; Moreton-in-Marsh; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Discounts on products and treatments

Local gym discounts

Padel Discount

Electric Car Scheme (criteria)

Volunteering Days

Private Medical (Bupa)

Pension Scheme

Life Assurance

Mental Health Support

Job summary

Bamford Wellness Spa in Daylesford is seeking a Retail Sales Associate to deliver a warm, personalised shopping experience for guests. You will deepen knowledge of skincare, body care and wellness collections and guide clients toward products that support their wellbeing.

This full-time role brings a 40-hour week, weekend shifts, and a salary structure of £13.11 per hour plus commission, with staff discounts and wellness benefits.

Qualifications

• Retail experience in luxury or high-end environments.
• Strong customer service orientation, able to engage high-net-worth clientele.
• Excellent organisational and inventory management skills.
• Proficient in point-of-sale systems and retail analytics.

Responsibilities

• Provide personalised recommendations to guests and build strong relationships.
• Respond to guest inquiries, concerns and complaints professionally.
• Keep retail areas clean, organized and aligned with the spa's luxury aesthetic.
• Promote products that align with spa services and guest wellness needs.
• Maintain stock levels and order inventory as needed; ensure proper storage and freshness.
• Create attractive product displays reflecting the spa’s luxury brand.
• Work with spa therapists and management to create synergies between treatments and products.
• Attend training sessions to stay updated on products and services.
• Maintain high standards of cleanliness throughout the Wellness Space.
• Represent the brand in a polished, professional manner at all times.

Skills

Retail experience

Customer service

Organisational skills

POS systems

Wellness/luxury product passion

Communication skills

Fast-paced environment

Weekend availability

Tools

POS systems

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

About The Role

Our Bamford family continues to grow, and we are seeking an experienced and passionate Retail Sales Associate to join the team at the beautiful Bamford Wellness Spa.

Set within the tranquil surroundings of Daylesford Farm, Bamford Wellness Spa is a place dedicated to wellbeing, natural beauty and mindful living. Our retail space showcases our carefully curated Bamford collections, alongside a selection of products that reflect our commitment to sustainability, craftsmanship and holistic wellness.

As a Retail Sales Associate, you will create a warm and personalised experience for every guest visiting the spa. You will develop a deep understanding of our skincare, body care and wellness collections, confidently sharing your knowledge to guide clients towards products that support their wellbeing.

With a genuine passion for luxury retail and exceptional service, you will play an important role in creating a calm, welcoming and inspiring environment while supporting the success of the retail space.

This role is full-time position, based on 40 hours per week including weekends.

Shifts: 08.00-4.30 - 09.30-6.00 - 11.30-08.00

Salary £13.11 per hour plus commission.

Responsibilities

• Provide personalised recommendations to guests, building strong relationships and fostering a loyal customer base.
• Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
• Ensure that all retail areas are clean, organized, and aligned with the spa’s luxury aesthetic.
• Promote products that align with the spa’s offerings and guests' wellness needs.
• Maintain accurate stock levels and order inventory as needed. Ensure that all retail products are stored properly, rotated for freshness, and that inventory records are up to date.
• Create stunning product displays that reflect the spa’s luxury brand and attract guests.
• Ensure all products are displayed neatly and according to brand guidelines.
• Work closely with spa therapists and management to create synergies between treatments and products.
• Attend training sessions to stay updated on the latest products and spa services.
• You will also be responsible for maintaining a high standard of cleanliness throughout the Wellness Space.
• Uphold and enhance the spa's reputation as a luxury destination by representing the brand in a polished, professional manner at all times.

Skills You Will Bring

• Retail experience is a must, preferably in luxury or a high-end environment.
• Strong customer service orientation with the ability to engage and build relationships with high-net-worth clientele.
• Excellent organisational and inventory management skills
• Proficient in point-of-sale systems and retail analytics
• Passion for wellness, luxury products, and spa services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high-demand environment
• Flexibility to work weekends and holidays as required

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Local gym discounts
• Padel Discount
• Electric Car Scheme (subject to criteria)
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.