Retail Associate Bamford

Bamford Collection; Daylesford; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Discounts on products and treatments

Local gym discounts

Electric Car Scheme

Volunteering Days

Private Medical

Pension Scheme

Life Assurance

Mental Health Support

Job summary

Bamford Collection is hiring a Retail Sales Associate for its Bamford Wellness Spa at Daylesford Farm. The role is based in a luxury spa environment, focusing on personalised guest experiences, expert product knowledge, and seamless service across skincare, body care and wellness lines.

The position is full-time, 40 hours per week, with weekend shifts. You will contribute to a calm, welcoming retail space and collaborate with spa therapists to drive product synergies and client satisfaction.

Qualifications

• Retail experience is a must, preferably in luxury or a high-end environment.
• Strong customer service orientation with the ability to engage and build relationships with high-net-worth clientele.
• Excellent organisational and inventory management skills.
• Proficient in point-of-sale systems and retail analytics.

Responsibilities

• Provide personalised recommendations to guests, building strong relationships and fostering a loyal customer base.
• Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
• Ensure that all retail areas are clean, organized, and aligned with the spa’s luxury aesthetic.
• Promote products that align with the spa’s offerings and guests' wellness needs.
• Maintain accurate stock levels and order inventory as needed. Ensure that all retail products are stored properly, rotated for freshness, and that inventory records are up to date.
• Create stunning product displays that reflect the spa’s luxury brand and attract guests.
• Ensure all products are displayed neatly and according to brand guidelines.
• Work closely with spa therapists and management to create synergies between treatments and products.
• Attend training sessions to stay updated on the latest products and spa services.
• Maintain a high standard of cleanliness throughout the Wellness Space.
• Uphold and enhance the spa's reputation as a luxury destination by representing the brand in a polished, professional manner at all times.

Skills

Luxury retail

Customer service

Inventory management

POS systems

Wellness product knowledge

Communication

Team collaboration

Tools

POS systems

Retail analytics

Job description

ABOUT THE ROLE

Our Bamford family continues to grow, and we are seeking an experienced and passionate Retail Sales Associate to join the team at the beautiful Bamford Wellness Spa.

Set within the tranquil surroundings of Daylesford Farm, Bamford Wellness Spa is a place dedicated to wellbeing, natural beauty and mindful living. Our retail space showcases our carefully curated Bamford collections, alongside a selection of products that reflect our commitment to sustainability, craftsmanship and holistic wellness.

As a Retail Sales Associate, you will create a warm and personalised experience for every guest visiting the spa. You will develop a deep understanding of our skincare, body care and wellness collections, confidently sharing your knowledge to guide clients towards products that support their wellbeing.

With a genuine passion for luxury retail and exceptional service, you will play an important role in creating a calm, welcoming and inspiring environment while supporting the success of the retail space.

This role is full-time position, based on 40 hours per week including weekends.

Shifts: 08.00-4.30 - 09.30-6.00 - 11.30-08.00

Salary £13.11 per hour plus commission.

RESPONSIBILITIES

Provide personalised recommendations to guests, building strong relationships and fostering a loyal customer base.

Respond to guest inquiries, concerns, and complaints in a timely and professional manner.

Ensure that all retail areas are clean, organized, and aligned with the spa’s luxury aesthetic.

Promote products that align with the spa’s offerings and guests' wellness needs.

Maintain accurate stock levels and order inventory as needed. Ensure that all retail products are stored properly, rotated for freshness, and that inventory records are up to date.

Create stunning product displays that reflect the spa’s luxury brand and attract guests.

Ensure all products are displayed neatly and according to brand guidelines.

Work closely with spa therapists and management to create synergies between treatments and products.

Attend training sessions to stay updated on the latest products and spa services.

You will also be responsible for maintaining a high standard of cleanliness throughout the Wellness Space.

Uphold and enhance the spa's reputation as a luxury destination by representing the brand in a polished, professional manner at all times.

SKILLS YOU WILL BRING

Retail experience is a must, preferably in luxury or a high-end environment.

Strong customer service orientation with the ability to engage and build relationships with high-net-worth clientele.

Excellent organisational and inventory management skills

Proficient in point-of-sale systems and retail analytics

Passion for wellness, luxury products, and spa services

Excellent communication and interpersonal skills

Ability to work in a fast-paced, high-demand environment

Flexibility to work weekends and holidays as required

PERKS & BENEFITS

Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.

Local gym discounts

Electric Car Scheme (subject to criteria)

Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

Private Medical: We offer subsidised private medical insurance through Bupa.

Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.